Service Desk Analyst - Technical Support jobs in Malta - October 2024
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Service Desk Analyst

Konnekt

Published on 04 Sep 2023

Expired on 04 Oct 2023


Our client is seeking to recruit a Service Desk Analyst to join the company's IT service across their international operations from their Malta offices.  Reporting to the IT Support Manager, your responsibilities will include:

  • Answering users' calls, emails and tickets.
  • Providing technical support and troubleshooting as per company guidelines and procedures.
  • Accepting, managing and updating events, incidents and service requests to ensure that SLAs are met.
  • Taking ownership and responsibility of issues from start to finish.
  • Assisting in the deployment and testing, providing feedback and physical intervention when necessary.
Skill-sets and Requirements
  • Minimum 1 year experience in a similar role
  • Experience in PC hardware troubleshooting.
  • Experience using a ticketing system.
  • Willing to work on On-Call rotation.
Education & Experience
  • A qualification in IT or related field
Benefits
  • Hybrid working
  • Performance bonus
  • Health and life insurance

salary
€28,000 to €33,000 / year
Salary
time
Full Time
Job Type
experience
Intermediate (1-3 years)
Experience Level
category
Technical Support
Category
industry
Financial Services
Industry


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