Service Desk Analyst

Our client is seeking to recruit a Service Desk Analyst to join the company's IT service across their international operations from their Malta offices.  Reporting to the IT Support Manager, your responsibilities will include:

• Answering users' calls, emails and tickets.
• Providing technical support and troubleshooting as per company guidelines and procedures.
• Accepting, managing and updating events, incidents and service requests to ensure that SLAs are met.
• Taking ownership and responsibility of issues from start to finish.
• Assisting in the deployment and testing, providing feedback and physical intervention when necessary.

• Minimum 1 year experience in a similar role
• Experience in PC hardware troubleshooting.
• Experience using a ticketing system.
• Willing to work on On-Call rotation.

• A qualification in IT or related field

• Hybrid working
• Performance bonus
• Health and life insurance