Service Desk Analyst - Technical Support jobs in Malta - September 2023
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Service Desk Analyst


Expires in 12 days (04 Oct 2023)

Our client is seeking to recruit a Service Desk Analyst to join the company's IT service across their international operations from their Malta offices.  Reporting to the IT Support Manager, your responsibilities will include:

  • Answering users' calls, emails and tickets.
  • Providing technical support and troubleshooting as per company guidelines and procedures.
  • Accepting, managing and updating events, incidents and service requests to ensure that SLAs are met.
  • Taking ownership and responsibility of issues from start to finish.
  • Assisting in the deployment and testing, providing feedback and physical intervention when necessary.
Skill-sets and Requirements
  • Minimum 1 year experience in a similar role
  • Experience in PC hardware troubleshooting.
  • Experience using a ticketing system.
  • Willing to work on On-Call rotation.
Education & Experience
  • A qualification in IT or related field
  • Hybrid working
  • Performance bonus
  • Health and life insurance

€28,000 to €33,000 / year
Full Time
Job Type
Intermediate (1-3 years)
Experience Level
Technical Support
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