Service Delivery Technician

Melita Ltd in Malta is currently looking to recruit a Service Delivery Technician to join their team on a full-time basis.

Job Role:
Are you keen on giving technical support and ensuring the quality of service delivery to customers?
As a Service Delivery Technician, you will be taking care of the provision of technical support at Melita's Technical Centre for the related Network Equipment.

Primary responsibilities will include:

• Service Delivery and Acceptance Testing of Internet connectivity over Fibre for Business Customers
• Configuration of switches/routers for new Data Centre customer setups
• Configuration & Support of the following Voice Equipment: Drayteks for Analogue Telephony, Baronets for BRI or PRI Telephony & Session Border Controllers (SBC) for SIP Telephony
• Configuration & Support of network equipment for customer LAN/Wi-Fi infrastructures
• Technical support on VPNs.

Job requirements:

• Diploma in a related field or 1-3 years of work experience
• Be fluent in written English and Maltese
• Be a team player
• Be meticulous and have an eye for detail.