IT Support Specialist - Technical Support jobs in Malta - July 2024
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IT Support Specialist


Published on 09 Jul 2024

Expires in 23 days (08 Aug 2024)

An International bank is currently on the lookout for an IT Support Specialist to join their team.

Duties include: 

  • Provide first and second-level support for a variety of banking applications including Oracle Internet Banking, Oracle Flexcube, Atlassian Jira, Atlassian Confluence, and many others.
  • Troubleshoot and resolve application issues reported by users through various channels including ticketing systems and direct communication.
  • Collaborate with internal teams and external vendors to escalate and resolve complex technical issues.
  • Monitor application performance and proactively identify potential issues before they impact operations.
  • Document support processes, procedures, and resolutions to build a knowledge base for future reference.
  • Assist in the implementation and rollout of new applications and system updates.
  • Conduct training sessions for end-users to improve application knowledge and adoption.
  • Minimum of 2-3 years of experience in IT support
  • Knowledge of banking applications such as Oracle Flexcube, Oracle Internet Banking, and SWIFT services is a plus
  • Fluency in both written and spoken English
Education and Experience
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Hybrid working enviornment

€35,000 to €40,000 / year
Full Time
Job Type
Intermediate (1-3 years)
Experience Level
Technical Support

IT Support Officer

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