IT Support Specialist

An International bank is currently on the lookout for an IT Support Specialist to join their team.

Duties include: 

• Provide first and second-level support for a variety of banking applications including Oracle Internet Banking, Oracle Flexcube, Atlassian Jira, Atlassian Confluence, and many others.
• Troubleshoot and resolve application issues reported by users through various channels including ticketing systems and direct communication.
• Collaborate with internal teams and external vendors to escalate and resolve complex technical issues.
• Monitor application performance and proactively identify potential issues before they impact operations.
• Document support processes, procedures, and resolutions to build a knowledge base for future reference.
• Assist in the implementation and rollout of new applications and system updates.
• Conduct training sessions for end-users to improve application knowledge and adoption.

• Minimum of 2-3 years of experience in IT support
• Knowledge of banking applications such as Oracle Flexcube, Oracle Internet Banking, and SWIFT services is a plus
• Fluency in both written and spoken English

• Bachelor's degree in Computer Science, Information Technology, or related field.

• Hybrid working enviornment