An International bank is currently on the lookout for an IT Support Specialist to join their team.
Duties include:
Provide first and second-level support for a variety of banking applications including Oracle Internet Banking, Oracle Flexcube, Atlassian Jira, Atlassian Confluence, and many others.
Troubleshoot and resolve application issues reported by users through various channels including ticketing systems and direct communication.
Collaborate with internal teams and external vendors to escalate and resolve complex technical issues.
Monitor application performance and proactively identify potential issues before they impact operations.
Document support processes, procedures, and resolutions to build a knowledge base for future reference.
Assist in the implementation and rollout of new applications and system updates.
Conduct training sessions for end-users to improve application knowledge and adoption.
Requirements
Minimum of 2-3 years of experience in IT support
Knowledge of banking applications such as Oracle Flexcube, Oracle Internet Banking, and SWIFT services is a plus
Fluency in both written and spoken English
Education and Experience
Bachelor's degree in Computer Science, Information Technology, or related field.
An International bank is currently on the lookout for an IT Support Specialist to join their team.
Duties include:
Provide first and second-level support for a variety of banking applications including Oracle Internet Banking, Oracle Flexcube, Atlassian Jira, Atlassian Confluence, and many others.
Troubleshoot and resolve application issues reported by users through various channels including ticketing systems and direct communication.
Collaborate with internal teams and external vendors to escalate and resolve complex technical issues.
Monitor application performance and proactively identify potential issues before they impact operations.
Document support processes, procedures, and resolutions to build a knowledge base for future reference.
Assist in the implementation and rollout of new applications and system updates.
Conduct training sessions for end-users to improve application knowledge and adoption.
Requirements
Minimum of 2-3 years of experience in IT support
Knowledge of banking applications such as Oracle Flexcube, Oracle Internet Banking, and SWIFT services is a plus
Fluency in both written and spoken English
Education and Experience
Bachelor's degree in Computer Science, Information Technology, or related field.
Benefits
Hybrid working enviornment
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