IT Systems Administrator

Premier Restaurants Malta Ltd is currently looking to recruit an IT Systems Administrator to join their team on a full-time basis.

OVERVIEW:
They are the operator of nine McDonald’s restaurants across the Maltese Islands and the chosen candidate will support the restaurants and the head office’s IT Operations.

THE POSITION:
Based in Malta and reporting to the Director of IT, the IT Systems Administrator will provide technical assistance and troubleshooting to ensure smooth, efficient IT operations. This role includes promptly responding to user inquiries and offering support for hardware, software, and network-related issues to minimize operational disruption.
The Administrator will diagnose and resolve hardware issues related to point-of-sale systems, self-order kiosks, kitchen displays, and other restaurant technologies, as well as install, configure, and maintain restaurant-specific software applications and updates, including menu changes and promotional content. Working closely with the IT team, the Administrator will implement system upgrades, patches, and improvements to McDonald's technology. The role also involves supporting wired and wireless network connectivity to maintain consistent operations, tracking IT inventory and licenses, and ensuring adequate stock and accurate records of equipment within the restaurants. Additionally, the Administrator will provide training and guidance to restaurant staff on basic IT processes.

In this position, the Administrator will ensure compliance with McDonald's IT security protocols, maintain thorough records of IT support requests and solutions, and assist in creating and updating user documentation.

PREMIER RESTAURANTS MALTA:
McDonald’s in Malta is operated by Premier Restaurants Malta Ltd. More than 650 crew at nine McDonald’s serve 20,000+ customers in Malta and Gozo every day

Premier Capital plc is the Developmental Licencee for McDonald’s in Estonia, Greece, Latvia, Lithuania, Malta, and Romania, operating 185 restaurants, including several McDrive, McDelivery and McCafé operations, and employing 11,000+ people. In 2023, more than 85 million guests were served across the six markets.

Premier Capital is the McDonald’s business within Hili Ventures, the group engaged in food service & retail, real estate & hospitality, shipping & logistics, oil & gas, engineering, and technology in 10 countries across Europe and North Africa with a team of more than 11,000+ people. Hili Ventures is a proud partner of McDonald’s, Apple, Konecranes, Microsoft, NCR, Six Senses and many other global brands.

THE REQUIREMENTS:
The ideal candidate holds a Higher Diploma in Information Technology or a related field, has proven experience in IT systems administration, strong troubleshooting and networking skills, and is comfortable working independently or in a team. A customer-focused approach is essential, along with a valid driving license and flexibility for out-of-hours work.