IT Support Specialist - Technical Support jobs in Malta - February 2024
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IT Support Specialist

Konnekt

Published on 04 Dec 2023

Expires in 6 days (29 Feb 2024)


Our client, a leader in international tax and wealth management advisory, is looking for an IT Support Specialist. In this role, you will be the primary contact for all end-user incidents and service request management. It is very hands-on and user-facing regarding the end-user requests, issues, and difficulties that arise. The role's responsibilities will include:

  • Managing internet access, security and connectivity.
  • Troubleshooting systems and network problems, diagnosing and solving hardware or software faults.
  • Monitoring and maintaining computer systems, networks, and users' printers.
  • Routinely monitoring servers and maintenance, including backup and recovery.
  • Managing user accounts and access policies.
  • Direct dealings with 3rd party vendors for the firm's IT infrastructure and other business applications.
  • Setting up, maintaining, supporting, and managing all requests of the end user within the service level agreement timelines until complete resolution.
Skill-sets and Requirements
  • A minimum of 3 years' experience in a similar supporting position.
  • Azure Virtual Desktop and Microsoft Office suite knowledge, Windows Server 2012 onwards, MS Active Directory, Exchange Online, DNS and DHCP.
  • Basic understanding of TCP/IP networking, Firewalls, Switches and Routers.
  • Exposure to ITSM applications, such as SolarWinds SA Manage is highly preferred.
  • Experience with Sharepoint Online is also an asset.
  • Excellent written and verbal skills in English, Maltese is preferred but not necessary.
Education & Experience
  • A Degree or Diploma in IT or similar is preferred.

time
Full Time
Job Type
experience
Experienced (3 years +)
Experience Level
category
Technical Support
Category
industry
Investment Services
Industry



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