Field Support Specialist

Our client, operating withing the manufacturing industry is looking to recruit a Field Support Specialist to join their growing team of professionals:

Responsibilities:

• Maintenance: Perform corrective and preventative maintenance per OEM and HID standards; ensure high-quality, timely repairs.
• Installation & Testing: Install, configure, test, and commission hardware/software; support FAT, integration, and acceptance testing.
• Incident Management: Provide L1/L2 hardware, software, and peripheral support; manage incidents using appropriate tools.
• Documentation: Create and maintain technical materials, including user guides, troubleshooting docs, and training resources.
• Change Management: Plan, track, test, and document system changes; ensure backup plans are in place.
• Training: Train operators and support staff (L1/L2) on equipment operation and maintenance.
• Inventory: Maintain spare parts inventory; manage tool upkeep and compliance with health, safety, and quality standards.
• Stakeholder Engagement: Collaborate with internal teams, suppliers, and third parties on complex issues and testing.
• Risk Management: Identify risks, propose mitigations, and track work packages to meet project objectives.
• Reporting: Provide status updates, visit reports, and feedback to stakeholders.
• Leadership: Lead technical meetings, communicate critical decisions, and ensure high operational standards.
• Compliance & Safety: Promote safety, environmental, and legal compliance in all activities., operator training, and L1/L2 maintenance training for customer staff or local partners.

• 4 years experience as a mechanical engineer or service technician
• Experience in repair and maintenance with proven fault-finding capabilities in all fields of mechatronics (ie. electricial, electronics, IT and mechanics)
• Strong command of English, both written and spoken
• Ability and willingness to travel internationally
• Legally eligible to work in EU and Internationally

• Higher Level education in electro-mechanical engineering, a related degree