Technical Systems Specialist

Our client is looking for a Technical System Specialist. Join their dynamic Support Team to provide innovative ideas and work within a supportive team atmosphere. 

Key responsibilities:

• Conduct thorough research to identify solutions for a variety of systems-related issues.
• Manage and resolve customer concerns within specified SLA parameters, handling multiple issues concurrently. 
• Employ targeted questioning to understand the root cause of customer issues and provide timely solutions. 
• Enhance operational efficiency by implementing, monitoring, and improving processes, procedures, and activities in client environments. 
• Accurately document task timings and maintain comprehensive documentation for both internal and external projects and systems. 

• At least two to four years of experience within a systems oriented role
• Knowledge of Microsoft 365, Cloud environments and Windows Servers
• Understanding of Cisco Networking and Security
• Exposure of Active Directory and Azure AD.
• Proficient with VMware, Office 365 and TCP/IP concepts

• Bachelor's in an IT related field.

• Career Growth opportunities
• Training and Certifications
• Hybrid working