IT Support Officer

Michael Debono Ltd in Malta is currently looking to recruit an IT Support Officer to join their team on a full-time basis.

Overview:
To work across a broad range of technologies and liaise across multiple business areas of the company; supporting incidents, issues and requests.

Key Result Areas & Accountabilities:

• Documenting new and existing setups
• Upgrading processes
• Assist in the creation of and following of defined processes for incident logging
• Ensuring tasks are completed and resolved within agreed service levels and Identify potential changes and system improvements
• The appointed candidate will be accountable for documenting technical issues and solutions for future requirements
• Tracking issues with vendors and service providers to successful completion
• Provide feedback for continuous improvement of the incident tracking process as well as maintenance of the Company’s shared file system
• Following successful training, the IT Support Officer shall be the appointed on-site application champion for ERP, CRM and cloud connected platforms
• S/he will be responsible also for asset management including purchasing of technology-related assets, both new or under replacement schedule
• In charge of the identification of systems which will bring improvement to the business
• Operation whilst consistently providing status updates to the IT Operations Manager 
• Any other additional duties that may be assigned by one’s superior from time to time. 

Required Skills:

• Minimum of two years experience in a similar technical role
• Qualified in IT at certificate/diploma level
• Strong knowledge of Microsoft IT operating systems and Office applications
• Excellent communication skills
• Ability to work well in a team, as well as individually, with limited supervision
• Willingness to learn and keep up to date with technology
• Team player with a proactive approach to work
• Having Microsoft Office365 experience would be desirable
• Possess a driver's license and use of own car
• Be fluent in English and Maltese.

What We Offer

• Competitive remuneration package
• Health Insurance
• Employee referral scheme
• Weekly breakfast
• Monthly treats
• Employee discounts.