IT Support Specialist

Our client, a leader in international tax and wealth management advisory, is looking for an IT Support Specialist. In this role, you will be the primary contact for all end-user incidents and service request management. It is very hands-on and user-facing regarding the end-user requests, issues, and difficulties that arise. The role's responsibilities will include:

• Managing internet access, security and connectivity.
• Troubleshooting systems and network problems, diagnosing and solving hardware or software faults.
• Monitoring and maintaining computer systems, networks, and users' printers.
• Routinely monitoring servers and maintenance, including backup and recovery.
• Managing user accounts and access policies.
• Direct dealings with 3rd party vendors for the firm's IT infrastructure and other business applications.
• Setting up, maintaining, supporting, and managing all requests of the end user within the service level agreement timelines until complete resolution.

• A minimum of 3 years' experience in a similar supporting position.
• Azure Virtual Desktop and Microsoft Office suite knowledge, Windows Server 2012 onwards, MS Active Directory, Exchange Online, DNS and DHCP.
• Basic understanding of TCP/IP networking, Firewalls, Switches and Routers.
• Exposure to ITSM applications, such as SolarWinds SA Manage is highly preferred.
• Experience with Sharepoint Online is also an asset.
• Excellent written and verbal skills in English, Maltese is preferred but not necessary.

• A Degree or Diploma in IT or similar is preferred.