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Intern - TechOps
Are you passionate about technology and eager to gain hands-on experience in IT operations? MeDirect Bank is looking for a motivated TechOps Intern to support our daily operational tasks and assist our employees with various IT needs. Reporting directly to our TechOps Chapter Lead, you will be responsible for troubleshooting basic IT issues, setting up new workstations, managing user accounts, and maintaining our IT equipment. This internship offers a fantastic opportunity to learn and grow in a dynamic financial services environment. We offer a hybrid working model and flexible working hours to help you balance your commitments. Join us and be a part of our team!
Daily Operational Tasks
TechOps Support:
Respond to support tickets and troubleshoot basic IT issues
Assist employees with hardware and software problems
Set up new workstations, including hardware installation and software configuration
Install and update software applications as required
Account Management:
Create and manage user accounts in various systems
Handle password resets and access permissions
Offer one-on-one support to employees needing assistance with IT tools
Help organize and support IT-related workshops or training sessions
Equipment Maintenance:
Perform routine maintenance on IT equipment (e.g., cleaning, checking for wear and tear)
Manage inventory of IT assets and report any discrepancies
Maintain records of IT assets, support requests, and resolutions
MeDirect (formerly known as Mediterranean Bank) is a pan-European retail digital challenger bank, with two main lines of business: WealthTech and specialised mortgage lending.
As a WealthTech, our aspiration is to democratise investing and disrupt the retail digital investment space by deploying a unique Wealth SuperApp offering one of the broadest range of online investment solutions to individual clients.
We provide clients with autonomy, choice and guidance in the way they want to manage their money. Our SuperApp is also a one-stop-shop, catering to clients’ investment and everyday banking needs. All this with simplicity and an easy user experience.
As a specialised mortgage lending platform, we carefully select the segments we operate in, with the goal of setting new standards of service for our customers and address, when relevant, underserved segments of the mortgage market in jurisdictions we operate in.
With ca. 400 employees at Group level in aggregate, we are growing a world-class Tech platform in Malta to support our pan-European operations, currently in Belgium, the Netherlands and Malta. We compete for talent on an international level, with 25 different nationalities currently represented in the Group. Our work environment is fast paced and constantly changing while fostering a sense of teamwork and pride in participating in MeDirect’s exciting transformation journey.
Headquartered in Malta, MeDirect has a subsidiary bank in Belgium, MeDirect Bank NV/SA. MeDirect is Malta’s third largest banking group in terms of total assets. It is a systemic bank in Malta, and its consolidated group is supervised under the Single Supervisory Mechanism by a Joint Supervisory Team including the European Central Bank, the Malta Financial Services Authority and the National Bank of Belgium.
