This job is closed and no longer accepting applications.
Our client, a leading transportation provider here in Malta, is recruiting for an IT Support to join their growing team, reporting to the Operations Manager.
Responsibilities:
Respond to and resolve technical issues reported through system alerts or by users via phone, email, or in person across all company offices.
Provide technical assistance on hardware, software, network, and other IT-related problems.
Diagnose, troubleshoot, and resolve technical issues.
Escalate complex problems to relevant teams when necessary.
Install, configure, and update software applications and operating systems.
Perform hardware upgrades, repairs, and maintenance as needed.
Offer guidance and training on new software or systems to enhance user proficiency.
Create, modify, and deactivate user accounts across various systems and applications.
Ensure user access rights align with organizational policies and security procedures.
Maintain an inventory of IT assets, including hardware, software licenses, and peripherals.
Assist in enforcing security protocols, policies, and procedures.
Monitor system and business application performance.
Conduct routine maintenance tasks to ensure optimal functioning of IT systems and networks.
Collaborate with other IT teams and departments to address cross-functional technical issues.
Coordinate with external vendors for support when required.
Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field.
Familiarity with ITIL or other IT service management frameworks is desirable.
Certifications like CompTIA A+, MCITP, or similar are considered an asset.
Preferably 1 year of experience in providing technical support in an enterprise environment.
Our client, a leading transportation provider here in Malta, is recruiting for an IT Support to join their growing team, reporting to the Operations Manager.
Responsibilities:
Respond to and resolve technical issues reported through system alerts or by users via phone, email, or in person across all company offices.
Provide technical assistance on hardware, software, network, and other IT-related problems.
Diagnose, troubleshoot, and resolve technical issues.
Escalate complex problems to relevant teams when necessary.
Install, configure, and update software applications and operating systems.
Perform hardware upgrades, repairs, and maintenance as needed.
Offer guidance and training on new software or systems to enhance user proficiency.
Create, modify, and deactivate user accounts across various systems and applications.
Ensure user access rights align with organizational policies and security procedures.
Maintain an inventory of IT assets, including hardware, software licenses, and peripherals.
Assist in enforcing security protocols, policies, and procedures.
Monitor system and business application performance.
Conduct routine maintenance tasks to ensure optimal functioning of IT systems and networks.
Collaborate with other IT teams and departments to address cross-functional technical issues.
Coordinate with external vendors for support when required.
Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field.
Familiarity with ITIL or other IT service management frameworks is desirable.
Certifications like CompTIA A+, MCITP, or similar are considered an asset.
Preferably 1 year of experience in providing technical support in an enterprise environment.
Benefits
Hybrid Working
Health Insurance
Mobile Plan
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