IT Support Executive

Our client, a leading transportation provider here in Malta, is recruiting for an IT Support to join their growing team, reporting to the Operations Manager.

Responsibilities:

• Respond to and resolve technical issues reported through system alerts or by users via phone, email, or in person across all company offices.
• Provide technical assistance on hardware, software, network, and other IT-related problems.
• Diagnose, troubleshoot, and resolve technical issues.
• Escalate complex problems to relevant teams when necessary.
• Install, configure, and update software applications and operating systems.
• Perform hardware upgrades, repairs, and maintenance as needed.
• Offer guidance and training on new software or systems to enhance user proficiency.
• Create, modify, and deactivate user accounts across various systems and applications.
• Ensure user access rights align with organizational policies and security procedures.
• Maintain an inventory of IT assets, including hardware, software licenses, and peripherals.
• Assist in enforcing security protocols, policies, and procedures.
• Monitor system and business application performance.
• Conduct routine maintenance tasks to ensure optimal functioning of IT systems and networks.
• Collaborate with other IT teams and departments to address cross-functional technical issues.
• Coordinate with external vendors for support when required.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Familiarity with ITIL or other IT service management frameworks is desirable.
• Certifications like CompTIA A+, MCITP, or similar are considered an asset.
• Preferably 1 year of experience in providing technical support in an enterprise environment.

• Hybrid Working
• Health Insurance
• Mobile Plan