Technical Support Executive - Technical Support jobs in Malta - October 2024
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Technical Support Executive

Konnekt

Published on 23 Feb 2024

Expires in 25 days (31 Oct 2024)


Our client is looking for a Technical Support Executive to join their dynamic team. Play a pivotal role in ensuring the seamless functionality of IT systems. As a proactive problem-solver, you will engage with clients, diligently log and track issues, and resolve challenges using your expertise. 

Key responsibilities:

  • Engage with clients to ensure their IT systems are fully operational after troubleshooting activities.
  • Resolve client issues remotely through various channels, including phone, email, and chat and log all reported issues, maintaining accurate and detailed records.
  • Establish and maintain excellent relationships with customers and suppliers and coordinate vendor notifications and patches with customers.
  • Track issues through to resolution within agreed time limits or SLAs and utilize tools to handle tickets and cases efficiently.
  • Research and evaluate new technologies, obtaining relevant industry certifications.
  • Troubleshoot Windows, Mac, and Linux mainstream platforms.
  • Install, configure, and monitor backup solutions and handle server, desktop, and laptop hardware repairs, ensuring the availability of adequate spares.
  • Troubleshoot PC and laptop faults on Windows, Mac, and Linux platforms.
  • Prioritize and manage multiple issues simultaneously.
Requirements
  • Working experience within a similar role.
  • Knowledge of hardware appliances, laptops, servers, storage solutions and technologies and Windows Operating Systems.
  • Excellent English, both verbal and written.
  • Valid Driving License
Education and Experience
  • Bachelor's Degree in IT or related field.

Konnekt:
Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change.
At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process.
Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.

salary
€20,000 to €22,000 / year
Salary
time
Full Time
Job Type
experience
Intermediate (1-3 years)
Experience Level
category
Technical Support
Category
industry
Business Support Services
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