Business Applications Support Specialist

MaltaPost Plc is currently looking to recruit a Business Applications Support Specialist to join their team on a full-time basis.

Overview:

Are you ready to play a pivotal role in supporting the technology of the national logistics operator, which offers a variety of services including real-time item tracking, 24x7 lockers, SendOn, an extensive retail network and much more?

Join us as a Business Applications Support Specialist, focusing on Applications Support and the implementation of new systems within MaltaPost plc.

Key Responsibilities:

• Troubleshoot issues on critical applications to ensure business continuity and escalate to the second level of support when required
• Ensure that application related issues reported on the company’s ticketing system are resolved in a timely manner and to the customer’s satisfaction
• Identify common issues, analyse the root cause and liaise with the projects team to prevent them from recurring
• Participate in projects from conception to completion, ensuring alignment with organizational goals and standards
• Conduct regular assessments to maintain system integrity and optimize performance
• Stay abreast of industry developments to recommend and implement innovative solutions.

Requirements:

• Specialisation in Computer Science, or a related field
• Proven track record in IT applications support and projects implementation
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams
• Detail-oriented with a proactive approach to problem-solving
• Local residence and driving license.

Vacancy Reference 010724.

Soliciting will automatically disqualify a potential candidate.