IT Support Officer

As an IT Support Officer, you will be responsible for ensuring the smooth and efficient operation of our organization’s information technology systems. You will provide technical assistance to our employees, diagnose, and resolve IT-related issues, and play a critical role in maintaining our IT infrastructure.

Main Duties and Responsibilities

• Provide first-level technical support to employees by responding to IT-related inquiries, troubleshooting hardware and software issues, and resolving technical problems in a timely and efficient manner.
• Install, configure, and maintain computer hardware, peripherals, and software applications. Perform routine system updates and ensure all devices are up to date and secure.
• Assist in the management and maintenance of the company’s network infrastructure, including routers, switches, and wireless access points. Troubleshoot network connectivity issues and implement solutions.
• Provide support to employees working from various locations.
• Collaborate with the IT team on various IT projects, such as system upgrades, migrations, and implementing new technologies to enhance the organisation’s IT capabilities.
• Monitoring and maintaining network servers.
• Patching and Monitoring network.
• Creating new user accounts and performing access control.
• Implement and enforce IT security policies, including user access controls, password management, and data backup procedures.
• Stay up to date with cybersecurity best practices and assist in maintaining a secure IT environment.
• Create and update documentation, manuals, and knowledge base articles for end-users.
• Upgrading, installing, and configuring new hardware and software to meet companies’ objectives.
• Provide 24/7 on call support amongst all properties.

Knowledge, Experience and Education required

• A minimum of 1 year proven experience in a similar IT support role
• Must have relevant IT Certifications up to CompTIA A+
• Ideally in possession of CCNA or MCSA certification
• A strong can-do attitude with a high level of motivation.
• Excellent English communication skills, both written and verbal.
• Have excellent troubleshooting skills and possess the ability to analyze problems rationally and provide solutions.
• Ability to work unsupervised and on own initiative.
• Ability to work under pressure and prioritize tasks.
• Basic Networking knowledge is required.
• Excellent problem-solving and communication skills across all organisational levels.
• Excellent written and verbal communication skills in English.
• Posses a clean and valid driving licence.