Our client in the hospitality industry is looking for a Front Office Manager to operate a 15-room Boutique Hotel. Reporting to the CEO, the chosen candidate will:
Operate and supervise the 24-hour hotel reception to meet the hotel’s agreed standards;
Ensure timely and efficient check-ins and check-outs for all guests;
Handle group check-ins/check-outs efficiently and take the lead when on shift;
Address guest queries and complaints in a polite and friendly manner to ensure guest satisfaction;
Ensure all guest complaints and concerns are logged in the daily handover log and followed up appropriately;
Ensure bedrooms are set up and ready for check-in according to the advertised times;
Coordinate with the Housekeeping (HK) and Food and Beverage (F&B) teams to ensure meeting rooms are set up when required;
Supervise the House Keeping team and conduct bedroom inspections in the absence of the Head Housekeeper;
Monitor and manage the atmosphere in public areas, including controlling heating, lighting, and entertainment systems (music/TV);
Provide clear briefings and guidance to staff at the beginning of each shift;
Monitor staff punctuality, attendance, and performance, addressing any issues proactively;
Promote staff development to ensure service standards are upheld;
Motivate the team to refer sales leads and maximize upselling opportunities;
Audit and input all reservations into the Property Management System (PMS) accurately;
Review daily arrival lists to ensure accurate guest information;
Maintain an organized handover procedure by reading and updating the daily handover log;
Adhere to hotel cash-handling procedures and ensure all monies are securely stored;
Balance financials at the end of each shift, reviewing credit card and cash reports;
Reconcile and bank cash takings weekly;
Conduct stock control for stationery, ensuring purchasing and stocktaking align with the Profit & Loss (P&L) requirements;
Encourage the team to proactively identify and refer sales leads to management, actively seek opportunities to generate sales and enhance revenue through upselling;
Continuously look for ways to improve hotel efficiency and enhance knowledge of job functions;
Ensure smooth daily operations through effective problem-solving and communication
Requirements
Strong leadership and team management skills.
Excellent communication and customer service abilities.
Strong organizational and multitasking skills.
Ability to work efficiently under pressure in a fast-paced environment.
Flexibility to work shifts, including weekends, and holidays.
Commitment to maintaining a professional and friendly attitude towards both guests and team members.
Education and Experience
Proven experience in hotel reception/front desk operations, preferably in a supervisory role.
Good knowledge of Property Management Systems (PMS) and financial reporting.
Proficient in both verbal and written Maltese and English language, and must be located in Malta .
Konnekt: Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change.
At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process.
Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.
Our client in the hospitality industry is looking for a Front Office Manager to operate a 15-room Boutique Hotel. Reporting to the CEO, the chosen candidate will:
Operate and supervise the 24-hour hotel reception to meet the hotel’s agreed standards;
Ensure timely and efficient check-ins and check-outs for all guests;
Handle group check-ins/check-outs efficiently and take the lead when on shift;
Address guest queries and complaints in a polite and friendly manner to ensure guest satisfaction;
Ensure all guest complaints and concerns are logged in the daily handover log and followed up appropriately;
Ensure bedrooms are set up and ready for check-in according to the advertised times;
Coordinate with the Housekeeping (HK) and Food and Beverage (F&B) teams to ensure meeting rooms are set up when required;
Supervise the House Keeping team and conduct bedroom inspections in the absence of the Head Housekeeper;
Monitor and manage the atmosphere in public areas, including controlling heating, lighting, and entertainment systems (music/TV);
Provide clear briefings and guidance to staff at the beginning of each shift;
Monitor staff punctuality, attendance, and performance, addressing any issues proactively;
Promote staff development to ensure service standards are upheld;
Motivate the team to refer sales leads and maximize upselling opportunities;
Audit and input all reservations into the Property Management System (PMS) accurately;
Review daily arrival lists to ensure accurate guest information;
Maintain an organized handover procedure by reading and updating the daily handover log;
Adhere to hotel cash-handling procedures and ensure all monies are securely stored;
Balance financials at the end of each shift, reviewing credit card and cash reports;
Reconcile and bank cash takings weekly;
Conduct stock control for stationery, ensuring purchasing and stocktaking align with the Profit & Loss (P&L) requirements;
Encourage the team to proactively identify and refer sales leads to management, actively seek opportunities to generate sales and enhance revenue through upselling;
Continuously look for ways to improve hotel efficiency and enhance knowledge of job functions;
Ensure smooth daily operations through effective problem-solving and communication
Requirements
Strong leadership and team management skills.
Excellent communication and customer service abilities.
Strong organizational and multitasking skills.
Ability to work efficiently under pressure in a fast-paced environment.
Flexibility to work shifts, including weekends, and holidays.
Commitment to maintaining a professional and friendly attitude towards both guests and team members.
Education and Experience
Proven experience in hotel reception/front desk operations, preferably in a supervisory role.
Good knowledge of Property Management Systems (PMS) and financial reporting.
Proficient in both verbal and written Maltese and English language, and must be located in Malta .
Konnekt: Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change.
At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process.
Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.