Director of Operations

Hilton Malta is currently looking to recruit a Director of Operations to join their team on full-time basis.

Location: Hilton Malta, St. Julian's, Malta

Reports to: Cluster General Manager

Department: Operations

Position Summary:

The Director of Operations at Hilton Malta will play a pivotal role in overseeing the hotel's day-to-day operations, ensuring the highest standards of service, quality, and efficiency. This leadership position requires a strategic and hands-on approach, driving operational excellence across all operational departments, Front Office, Housekeeping, Food & Drink, Health Club, Security and Engineering. The ideal candidate will possess a deep understanding of luxury hospitality, strong leadership skills, and a commitment to exceeding guest expectations.

Key Responsibilities:

• Operational Leadership:
• Oversee the overall hotel operations, ensuring alignment with Hilton's global standards and the specific requirements of Hilton Malta
• Collaborate with department heads to ensure smooth, efficient, and cohesive operations across all functions
• Implement and monitor key performance indicators (KPIs) to measure the effectiveness of operational strategies.
• Guest Experience:
• Champion the guest experience by ensuring that all services meet or exceed Hilton's luxury standards
• Analyse guest feedback and work with teams to implement continuous improvements to enhance guest satisfaction
• Develop and maintain strong relationships with VIP guests, ensuring personalised and exceptional service.
• Team Development and Management:
• Lead, mentor, and develop a high-performing team, fostering a culture of excellence, accountability, and continuous improvement
• Conduct regular performance evaluations and provide constructive feedback and development plans
• Oversee recruitment, training, and retention strategies to ensure a talented and motivated workforce.
• Financial Performance:
• Work closely with the Finance department to develop and manage the operational budget, ensuring cost-effective operations without compromising quality
• Identify opportunities for revenue enhancement and cost control, optimising profitability
• Analyse financial reports and implement corrective actions as necessary to achieve financial targets.
• Health, Safety, and Compliance:
• Ensure that all operations comply with local regulations, Hilton policies, and industry standards regarding health, safety, and environmental sustainability
• Implement and monitor safety protocols to ensure a safe environment for guests and staff.
• Innovation and Improvement:
• Drive operational innovation by identifying and implementing new technologies, processes, and services that enhance efficiency and guest satisfaction.
• Stay abreast of industry trends and incorporate best practices into Hilton Malta’s operations.

Qualifications:

• Education:
• Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master’s degree is preferred.
• Experience:
• Minimum of 10 years of experience in hotel operations, with at least 5 years in a senior management role within a luxury hotel or resort environment.
• Proven track record of successfully managing multi-departmental operations with a focus on guest satisfaction and financial performance.
• Skills and Competencies:
• Strong leadership and interpersonal skills with the ability to inspire and manage large teams.
• Exceptional organisational and time management skills, with the ability to prioritise and delegate effectively
• Excellent communication skills, both verbal and written, in English. Proficiency in Maltese or another European language is an advantage
• Strong analytical and problem-solving abilities with a focus on continuous improvement
• Proficiency in hotel management software and Microsoft Office Suite.

Personal Attributes:

• A passion for delivering exceptional guest experiences
• A strategic thinker with a hands-on approach to operational management
• Adaptable and resilient, with the ability to thrive in a fast-paced environment
• A commitment to Hilton’s values and a deep understanding of luxury service.

Benefits:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Opportunities for professional development and career advancement within the Hilton network
• Access to Hilton’s global network of hotels for personal and professional travel.

Application Process:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and motivation for applying to the Hilton Malta Human Resources department by clicking on the 'Apply for this Job' button. 

Join Our Team as Director of Operations at Hilton Malta!