Front Desk Associate (Day / Night)

G3 Group in Malta is currently looking to recruit Front Desk Associates (Day/Night) to join their team on a full-time basis. The chosen candidate will be reporting to the Front Office Manager.

“Candidates applying should ideally reside in Malta, EU or within Europe and in possession of a valid Visa, due to the current travel restrictions.”

Job Role: 
The candidate's primary responsibility is that of ensuring the efficient day-to-day running of the Front Desk, through good customer care practices, excellent communication skills, and responsibility in dealing with cash. The Front Desk Associates (Day/Night) are also responsible for the adherence to the full SOP's, set, with the aim of meeting and exceeding organizational goals. The schedule is based on a roster and includes working night shifts.

Areas of Responsibility:

• To provide and excel in customer care, provide accurate information to all guests, and promote the hotel’s services and products;
• To interact positively with the rest of the team and liaise directly with the Line Manager;
• To efficiently execute the standard Front Desk procedures, such as check-in/out, telephone & email operations, billing & cashiering, night auditing, inputting of data, and basic clerical and organizational tasks;
• To maintain a confident and mature approach, while practicing tact and diplomacy;
• To perform other related duties, tasks, and responsibilities as determined by the Line Manager, whilst providing an environment of openness and trust, with constant feedback and performance coaching.