Front Desk Associate (Day / Night) - Customer Service jobs in Malta - May 2021

Front Desk Associate (Day / Night)

JOB TYPE: Full Time JOB LEVEL: Entry (0-12 months), Intermediate (1-3 years)
CATEGORY:
Customer Service
EMPLOYER INDUSTRY: Hotels, Restaurants & Catering

G3 Group in Malta is currently looking to recruit Front Desk Associates (Day/Night) to join their team on a full-time basis. The chosen candidate will be reporting to the Front Office Manager.

The candidate's primary responsibility is that of ensuring the efficient day-to-day running of the Front Desk, through good customer care practices, excellent communication skills, and responsibility in dealing with cash. The Front Desk Associates (Day/Night) are also responsible for the adherence to the full SOP's, set, with the aim of meeting and exceeding organizational goals. The schedule is based on a roster and includes working night shifts.

Areas of Responsibility:

  • To provide and excel in customer care, provide accurate information to all guests, and promote the hotel’s services and products;
  • To interact positively with the rest of the team and liaise directly with the Line Manager;
  • To efficiently execute the standard Front Desk procedures, such as check-in/out, telephone & email operations, billing & cashiering, night auditing, inputting of data, and basic clerical and organizational tasks;
  • To maintain a confident and mature approach, while practicing tact and diplomacy;
  • To perform other related duties, tasks, and responsibilities as determined by the Line Manager, whilst providing an environment of openness and trust, with constant feedback and performance coaching.

 

Kindly submit your application directly to us using the 'Apply for Vacancy' button. Immediate start is available for the right candidate.

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