Customer Support Representative - Customer Service jobs in Malta - April 2024
By using this site, you consent to the use of cookies to improve your user experience through analytics and personalised marketing efforts.

Customer Support Representative

SOL Networks Ltd (Social Discovery Group) , Central Malta

Published on 21 Mar 2024

Expired on 20 Apr 2024


SOL Networks Ltd (Social Discovery Group) in Malta is currently looking to recruit a Customer Support Representative to join their team on a full-time basis.

About us:
Social Discovery Group is the world's largest group of social discovery companies which unites more than 50 brands, an investment fund and a venture studio. For more than 20 years we have been creating premium international dating services and in our SDG Lab, we develop and test new products with a focus on video streaming, AI technologies, entertainment, and game mechanics. Our products are already used by more than 500 million users in 150 countries around the world. We create the #1 company in the new social life.

Our international team of more than 700 professionals and digital nomads works all over the world. Our international team of like-minded people and professionals solves ambitious tasks every day and creates truly global products. We value focusing on results, and a proactive approach, and we are always for new and unconventional ideas.

Job Role:
SOL Networks Ltd (Social Discovery Group) in Malta, is looking to recruit a Customer Support Representative (Night Shift) to join their team on a full-time basis.

Schedule:
8 pm – 8 am (2 Nights on – 2 Nights off).

Responsibilities:

  • Provide full premium customer support to our VIP Clients Customers (via Helpdesk, Messaging, and live support to include Chat and Phone)
  • Respond promptly to Customers' inquiries (technical, with payments, etc.), handle and resolve customer complaints
  • Indirect sales to provide customers with full information regarding our services (general information, how to use, set up, pay, etc.)
  • Maintain records of customer interactions and transactions, record details of inquiries, comments and or complaints
  • Communicate and coordinate with internal departments (including remote offices as needed)
  • Provide feedback and suggestions on the efficiency of the customer service process i.e.: adoption/Implementation of necessary changes for customer service improvement.


Requirements:

  • 2 years of experience in the US or UK Customer Call Center Environment
  • Experience working night shifts is a must
  • Excellent Communication skills, Verbal and Written, with a strong emphasis on Customer Satisfaction
  • Ability to make quick decisions, and resolve issues effectively and efficiently are essential
  • Team Player - “ Can Do Attitude”
  • Ability to work under pressure with the ability to multi-task and prioritize work within deadlines
  • Flexible for backup support on occasion or as needed
  • Applicants must be Maltese/EU Nationals/other nationals who are entitled to equal treatment as EU Nationals regarding employment due to EU legislation & treaty rights regarding the free movement of workers.


What’s being offered?

  • A convenient night shift schedule from 8 PM - 8 AM (GMT+1), 2 days on / 2 days off
  • A comfortable office with snacks and goodies
  • Bonuses for outstanding task results and successful recommendations for open vacancies
  • Paid vacation, sick leaves, and an extra 7 paid wellness days per year
  • The opportunity to sharpen your skills in high-quality international customer service
  • Participation in informative seminars about the latest trends in Art & Technology
  • Our line of branded clothing and accessories with corporate logos for various occasions (welcome pack, a gift after the probation period, for professional holidays and corporate parties)
  • Internal gamified reward system: get bonuses from your colleagues and exchange them for days off, merch, team building activities, massage certificates, etc

salary
€24,000 to €28,000 / year
Salary
time
Full Time
Job Type
experience
Intermediate (1-3 years), Experienced (3 years +)
Experience Level
category
Customer Service
Category
industry
Information Technology
Industry

Customer Support Agent


Customer Care Champions ( Maltese Speaking)


Customer Success Manager (Russian Speaking)

Send me Similar Jobs