Customer Support Representative

SOL Networks Ltd (Social Discovery Group) in Malta is currently looking to recruit a Customer Support Representative to join their team on a full-time basis.

About us:
Social Discovery Group is the world's largest group of social discovery companies which unites more than 50 brands, an investment fund and a venture studio. For more than 20 years we have been creating premium international dating services and in our SDG Lab, we develop and test new products with a focus on video streaming, AI technologies, entertainment, and game mechanics. Our products are already used by more than 500 million users in 150 countries around the world. We create the #1 company in the new social life.

Our international team of more than 700 professionals and digital nomads works all over the world. Our international team of like-minded people and professionals solves ambitious tasks every day and creates truly global products. We value focusing on results, and a proactive approach, and we are always for new and unconventional ideas.

Job Role:
SOL Networks Ltd (Social Discovery Group) in Malta, is looking to recruit a Customer Support Representative (Night Shift) to join their team on a full-time basis.

Schedule:
8 pm – 8 am (2 Nights on – 2 Nights off).

Responsibilities:

• Provide full premium customer support to our VIP Clients Customers (via Helpdesk, Messaging, and live support to include Chat and Phone)
• Respond promptly to Customers' inquiries (technical, with payments, etc.), handle and resolve customer complaints
• Indirect sales to provide customers with full information regarding our services (general information, how to use, set up, pay, etc.)
• Maintain records of customer interactions and transactions, record details of inquiries, comments and or complaints
• Communicate and coordinate with internal departments (including remote offices as needed)
• Provide feedback and suggestions on the efficiency of the customer service process i.e.: adoption/Implementation of necessary changes for customer service improvement.

Requirements:

• 2 years of experience in the US or UK Customer Call Center Environment
• Experience working night shifts is a must
• Excellent Communication skills, Verbal and Written, with a strong emphasis on Customer Satisfaction
• Ability to make quick decisions, and resolve issues effectively and efficiently are essential
• Team Player - “ Can Do Attitude”
• Ability to work under pressure with the ability to multi-task and prioritize work within deadlines
• Flexible for backup support on occasion or as needed
• Applicants must be Maltese/EU Nationals/other nationals who are entitled to equal treatment as EU Nationals regarding employment due to EU legislation & treaty rights regarding the free movement of workers.

What’s being offered?

• A convenient night shift schedule from 8 PM - 8 AM (GMT+1), 2 days on / 2 days off
• A comfortable office with snacks and goodies
• Bonuses for outstanding task results and successful recommendations for open vacancies
• Paid vacation, sick leaves, and an extra 7 paid wellness days per year
• The opportunity to sharpen your skills in high-quality international customer service
• Participation in informative seminars about the latest trends in Art & Technology
• Our line of branded clothing and accessories with corporate logos for various occasions (welcome pack, a gift after the probation period, for professional holidays and corporate parties)
• Internal gamified reward system: get bonuses from your colleagues and exchange them for days off, merch, team building activities, massage certificates, etc