Integrations Technical Lead - Customer Service jobs in Malta - June 2024
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Integrations Technical Lead

Konnekt

Published on 23 May 2024

Expires in 5 days (22 Jun 2024)


Our client is looking for an Integrations Technical Lead. The main purpose of this role is to lead the deployment, implementation, configuration, testing, and early life support of high-profile IT solutions. The successful candidate will ensure the stability, performance, and security of these solutions, troubleshoot complex issues, and comply with relevant standards.

Your responsibilities:

  • Lead integration of deliverables into customer IT solutions, including hardware and software.
  • Create and review technical system documentation, ensuring compliance with standards.
  • Manage and mentor the Technical Integrations team, providing root cause analysis and implementing solutions.
  • Participate in system design and ensure quality, security, and efficiency in project deliverables.
  • Support effort estimation, risk management, and draft Statements of Work (SOWs) and proposals.
  • Manage technical incident resolutions, support service teams, and maintain disaster recovery procedures.
  • Oversee changes through the formal Change Management process and identify service improvements.
  • Ensure quality in escalations and maintain effective communication with team members and stakeholders.
  • Coordinate onsite requirements with minimal disruption and facilitate audits.
  • Lead and manage the Technical team, including performance reviews and support for less experienced members.
  • Respond to requests for proposals and contracts, and inspire team success to meet service levels.
Requirements
  • At least 3 years in a similar leadership role handling IT systems, or 5 years as a senior implementer in corporate IT.
  • Must have proven experience with cloud solutions like IaaS, PaaS, or SaaS for at least 2 years.
  • Must have proven experience installing, configuring, and optimizing Microsoft/Linux servers and related infrastructure systems for at least 5 years.
  • Must have proven experience managing a technical team to complete projects on time.
  • Collaborated with internal teams and 3rd party suppliers.
Education and Experience
  • A degree in Computer Science, Software Engineering, or a related field is required. If no degree, 7+ years of proven experience managing IT systems in a corporate setting is required.
  • Industry certification in Windows or Linux systems is required.
  • Industry certification in any other infrastructure area is required.
  • Industry certification in networking considered as an asset.
  • ITIL Foundation certification considered as an asset.

salary
€40,000 to €54,000 / year
Salary
time
Full Time
Job Type
experience
Intermediate (1-3 years)
Experience Level
category
Customer Service
Category
industry
Manufacturing
Industry



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