Customer Support Associates - Administrative jobs in Malta - July 2024
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Customer Support Associates

eCabs Operators Co. Ltd , Central Malta

Published on 11 Apr 2024

Expired on 11 May 2024

ECabs Operators Co. Ltd in Malta is currently looking to recruit a Customer Support Associate to join their team on a full/part-time basis.

Job Role:
The Customer Support Associate would be a great communicator who is professional, empathetic, responsible and who exudes a positive attitude! As a front-line employee, the Customer Support Associate role is extremely important for improving the eCabs customer’s journey and overall satisfaction.


  • Answer incoming calls, resolving queries at the first point of contact whenever possible
  • Respond to customer emails and social media messages
  • Attend to face-to-face customer queries at eCabs head office
  • Support internal departments with bookings and queries
  • Build and develop strong customer relations, and accurately and efficiently place customer bookings through eCabs CRM
  • Upsell where possible, by identifying opportunities to provide product information to customers
  • Identify and escalate issues to Team Leaders, contributing to the ongoing development and improvement of the eCabs customer experience
  • Take initiative and notify management of any trends or issues in customer queries
  • Contribute towards the successful achievement of customer service KPIs, as well as own individual productivity and customer service targets.


  • Strong interpersonal skills, with the ability to handle situations that require understanding, responsiveness and maturity
  • Excellent phone etiquette. Great organisational skills. The ability to prioritise multiple tasks effectively and in a flexible manner in order to accommodate last-minute requests
  • Willingness to align personal performance with the Contact Centre’s objectives
  • Strong written and verbal communication skills
  • Excellent computer skills (experience with Word, Excel and Outlook)
  • Methodical approach with the ability to work under pressure
  • Very importantly – a ‘can do’ attitude.

Full / Part time
Job Type
Entry (0-12 months), Intermediate (1-3 years)
Experience Level
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