Customer Support Associates - Customer Service jobs in Malta - October 2023
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Customer Support Associates

eCabs Operators Co. Ltd , Central Malta

ECabs Operators Co. Ltd in Malta is currently looking to recruit a Customer Support Associate to join their team on a full/part-time basis.

Job Role:
The Customer Support Associate would be a great communicator who is professional, empathetic, responsible and who exudes a positive attitude! As a front-line employee, the Customer Support Associate role is extremely important for improving the eCabs customer’s journey and overall satisfaction.


  • Answer incoming calls, resolving queries at the first point of contact whenever possible
  • Respond to customer emails and social media messages
  • Attend to face-to-face customer queries at eCabs head office
  • Support internal departments with bookings and queries
  • Build and develop strong customer relations, and accurately and efficiently place customer bookings through eCabs CRM
  • Upsell where possible, by identifying opportunities to provide product information to customers
  • Identify and escalate issues to Team Leaders, contributing to the ongoing development and improvement of the eCabs customer experience
  • Take initiative and notify management of any trends or issues in customer queries
  • Contribute towards the successful achievement of customer service KPIs, as well as own individual productivity and customer service targets.


  • Strong interpersonal skills, with the ability to handle situations that require understanding, responsiveness and maturity
  • Excellent phone etiquette. Great organisational skills. The ability to prioritise multiple tasks effectively and in a flexible manner in order to accommodate last-minute requests
  • Willingness to align personal performance with the Contact Centre’s objectives
  • Strong written and verbal communication skills
  • Excellent computer skills (experience with Word, Excel and Outlook)
  • Methodical approach with the ability to work under pressure
  • Very importantly – a ‘can do’ attitude.

eCabs Operators Co. Ltd:
eCabs is Malta’s leading minicab company with vehicles and people carriers dotting the Island ready to service requests 24 hours a day, 7 days a week. Call or book online and you’ll have one of our distinguishable cabs in no time. Renowned for our outstanding customer service, we offer low pick up time frames from any point in Malta.

Full / Part time
Job Type
Entry (0-12 months), Intermediate (1-3 years), Experienced (3 years +)
Experience Level
Customer Service
Shipping, Transport & Logistics

Front Office Agent


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