Warranty Administrator

Our client who specializes in the Automotive industry is looking for a Warranty Administrator. While reporting to the Aftersales manager, your roles and responsibilities will include: 

• Process and update warranty paperwork, ensuring compliance with manufacturer requirements
• Enter warranty data into manufacturer systems, ensuring all costs are claimed and recovered
• Manage the storage of exchanged warranty parts in line with manufacturer policies
• Review and correct warranty claims, and communicate with the manufacturer for any clarifications
• Advise the workshop on recalls and warranty procedures as per manufacturer guidelines
• Coordinate warranty claims submissions and reporting on defective parts
• Collaborate with aftersales and parts departments to maintain strong working relationships
• Prioritize customer satisfaction by ensuring timely completion of recall campaigns
• Stay updated on warranty policies, factory recalls, and manufacturer announcements
• Reconcile warranty receivables and coordinate with the accounts team for payment processing
• Work with the Assistant Manager on implementing recall campaigns
• Handle rejected claims, follow up on outstanding claims, and coordinate with the body/paint shop for warranty-related tasks
• Maintain accurate service and customer records as required
• Attend training sessions, both locally and abroad, as needed
• Follow health and safety regulations, company policies, and franchise standards
• Perform additional duties as assigned by the Aftersales Manager

• Maltese communication is a must
• Active Listening
• Previous experience in administration will be considered an asset

• O’level standard of education

• Health Insurance
• Company Loyalty Card