Receptionist & Customer Associate

Shortletsmalta Ltd is currently looking to recruit Receptionist & Customer Support Associates to join their team on a full-time basis.

Job Role:
The role of Receptionist & Customer Support Associate is pivotal in facilitating positive interactions with our guests prior to, and throughout their stay in Malta. We are looking for energetic and dedicated team players, focused on customer service with excellent communication skills over the phone, by email, messaging and webchats, as well as in direct contact with clients.

ONLY EU/EEA/Swiss nationals who are eligible to work in Malta, or other nationals who are currently in possession of a valid work permit may apply.

Responsibilities: 

• Ensure that our clients receive all necessary information prior to their arrival
• Support the Reservations operations and Revenue Manager
• Proactively engage with clients to deal with any requests, queries, or challenges they may have during their stay
• Prioritize, plan, and coordinate with other departments in a prompt and efficient manner
• Assist in the quality assurance process to ensure that all apartments are fully serviced and cleaned, dealing with issues on-site and meeting clients as necessary
• Support clients with other services and information required such as tours, taxi bookings, luggage deposits, etc
• Perform general reception duties and support services.

Requirements: 

• Fluent in English, both verbal and written, and at least another main European language is a must
• Excellent communication and customer service skills - friendly, professional, and capable of delivering exceptional service
• Ability to solve problems, can take the initiative and has the skills to deal with guest requests and concerns in an effective manner
• Can take the initiative and work on your own even under pressure, especially during peak season
• Proficient in computer systems and reservation software is essential
• Strong multitasking and time management skills
• Team player and communicate effectively with colleagues and assist other team members. Collaborate with other departments such as revervations, sales, maintenance and housekeeping
• Must work different shifts, including evenings, weekends, and public holidays. Flexibility in working hours and availability is often necessary
• Organized, professional, and smart in appearance
• Experience in reservations and hospitality will be considered an asset.

Benefits: 

• An attractive salary, matching experience in a similar role
• Shift allowance
• Commission on upselling of other services
• Training will be provided
• Use of Company mobile phone and portable computer.