Guesthouse Receptionist

We are looking for a friendly and organized individual to join our team as a Guesthouse Receptionist. In this role, you will be responsible for providing excellent customer service to our guests and ensuring the smooth operation of our guesthouse. If you have a passion for hospitality and a knack for multitasking, we would love to hear from you!

Responsibilities:

- Greet and welcome guests upon their arrival

- Check guests in and out of the guesthouse

- Answer phone calls and respond to emails and inquiries

- Handle reservations and room assignments

- Provide information about the guesthouse, local attractions, and amenities

- Process payments and maintain accurate records

- Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained

- Handle guest complaints and resolve any issues in a timely and professional manner

- Maintain a neat and organized reception area

- Assist with administrative tasks as needed

Requirements:

- Previous experience in customer service or hospitality preferred

- Excellent communication and interpersonal skills

- Strong organizational and multitasking abilities

- Proficiency in computer systems and software, including reservation systems

- Ability to work flexible hours, including weekends and holidays

- Knowledge of a second language is a plus

- Professional and friendly demeanour

- Attention to detail and ability to handle cash and credit transactions accurately

- Ability to remain calm and professional in high-pressure situations.