Hotel Receptionist (Night Shift) - Administrative jobs in Malta - October 2024
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Hotel Receptionist (Night Shift)

HireHound Recruitment , Central Malta

Published on 10 Oct 2024

Expires in 24 days (09 Nov 2024)


HireHound Recruitment in Malta is currently looking to recruit a Hotel Receptionist (Night Shift) to join their client's team on a full-time basis.

Overview:

The Hotel Night Receptionist is responsible for overseeing the front desk during nighttime hours, ensuring a smooth and secure operation of the hotel. This role involves assisting late-night check-ins and check-outs, handling guest requests, managing night audit processes, and maintaining the safety and comfort of all guests during the overnight shift. The Night Receptionist plays a vital role in ensuring a positive guest experience even during late hours.

Key Responsibilities:

1. Guest Check-In and Check-Out

  • Welcome and assist guests arriving or departing during nighttime hours
  • Process check-ins, issue room keys, and provide information on hotel services
  • Complete check-outs for departing guests, ensuring accurate billing and payments.

2. Night Audit and Reporting

  • Perform nightly audit tasks, including reconciling room accounts, balancing financial transactions, and generating reports
  • Prepare and distribute necessary financial and operational reports for management.

3. Guest Services and Inquiries

  • Handle guest inquiries, requests, and complaints promptly, ensuring guest satisfaction
  • Provide assistance with late-night room service orders, maintenance issues, or emergency needs
  • Communicate with housekeeping, security, and maintenance teams as necessary.

4. Safety and Security

  • Monitor hotel premises through security systems, ensuring guest safety and property security
  • Respond to and report any emergencies, such as fire alarms or medical situations, in line with hotel protocols
  • Assist with enforcing hotel security policies, including checking guest IDs and maintaining a log of visitors.

5. Administrative and Front Desk Operations

  • Answer phone calls and handle guest bookings, modifications, and cancellations
  • Manage late-night arrivals and update the reservation system accordingly
  • Ensure the front desk and lobby areas are tidy and presentable during the shift.

6. Coordination with Day Staff

  • Communicate any significant issues or guest requests from the night shift to the morning team for follow-up
  • Prepare shift handover reports for management and front desk staff starting the next day shift.

Qualifications:

  • Diploma or equivalent; hospitality-related coursework is a plus
  • Previous experience in a hotel reception or night audit role is preferred
  • Familiarity with hotel property management systems and basic accounting skills
  • Strong written and verbal communication skills
  • Excellent problem-solving abilities and a calm demeanor under pressure
  • Ability to work independently and make sound decisions during the night shift
  • Attention to detail, especially when handling financial reports and guest accounts.

HireHound Recruitment: HireHound is a recruitment company which connects exceptional talent with top opportunities across industries. With a personalised approach and an extensive network, we deliver tailored recruitment solutions for both employers and job seekers. Unlock your potential with HireHound and achieve remarkable success. 


time
Full Time
Job Type
experience
Entry (0-12 months), Intermediate (1-3 years)
Experience Level
category
Administrative
Category
industry
Business Support Services
Industry


Placements Coordinator MDH

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