Hotel Receptionist (Night Shift)

HireHound Recruitment in Malta is currently looking to recruit a Hotel Receptionist (Night Shift) to join their client's team on a full-time basis.

Overview:

The Hotel Night Receptionist is responsible for overseeing the front desk during nighttime hours, ensuring a smooth and secure operation of the hotel. This role involves assisting late-night check-ins and check-outs, handling guest requests, managing night audit processes, and maintaining the safety and comfort of all guests during the overnight shift. The Night Receptionist plays a vital role in ensuring a positive guest experience even during late hours.

Key Responsibilities:

1. Guest Check-In and Check-Out

• Welcome and assist guests arriving or departing during nighttime hours
• Process check-ins, issue room keys, and provide information on hotel services
• Complete check-outs for departing guests, ensuring accurate billing and payments.

2. Night Audit and Reporting

• Perform nightly audit tasks, including reconciling room accounts, balancing financial transactions, and generating reports
• Prepare and distribute necessary financial and operational reports for management.

3. Guest Services and Inquiries

• Handle guest inquiries, requests, and complaints promptly, ensuring guest satisfaction
• Provide assistance with late-night room service orders, maintenance issues, or emergency needs
• Communicate with housekeeping, security, and maintenance teams as necessary.

4. Safety and Security

• Monitor hotel premises through security systems, ensuring guest safety and property security
• Respond to and report any emergencies, such as fire alarms or medical situations, in line with hotel protocols
• Assist with enforcing hotel security policies, including checking guest IDs and maintaining a log of visitors.

5. Administrative and Front Desk Operations

• Answer phone calls and handle guest bookings, modifications, and cancellations
• Manage late-night arrivals and update the reservation system accordingly
• Ensure the front desk and lobby areas are tidy and presentable during the shift.

6. Coordination with Day Staff

• Communicate any significant issues or guest requests from the night shift to the morning team for follow-up
• Prepare shift handover reports for management and front desk staff starting the next day shift.

Qualifications:

• Diploma or equivalent; hospitality-related coursework is a plus
• Previous experience in a hotel reception or night audit role is preferred
• Familiarity with hotel property management systems and basic accounting skills
• Strong written and verbal communication skills
• Excellent problem-solving abilities and a calm demeanor under pressure
• Ability to work independently and make sound decisions during the night shift
• Attention to detail, especially when handling financial reports and guest accounts.