Front Office Supervisor

Cavalieri Art Hotel in Malta is currently looking to recruit a Front Office Supervisor to join their team on a full-time basis.

Overview:

The chosen candidate must ensure that the day-to-day operation is smooth and that the Front Office Team is up to standards to give the highest possible customer service.

The main duties and responsibilities for this role include the following:

• Following the direction given by the Front Office Manager and making sure that all the team members are on the same track
• Make sure that customer satisfaction is on the highest possible level
• Maintaining the corporate relations and making sure that all the VIP guests are receiving the suitable treatment according to their VIP status
• Ensuring that the daily tasks are being delegated equally between the team members
• Briefing the team members about the daily functions and happenings
• Assisting the Front Office Manager in the day-to-day operations
• Taking care of room assignments and making sure that all guests are receiving the proper room category according to their booking and their requests
• Make sure that all staff members are receiving the necessary training
• Ensure that the Front of the House and Back of the House are kept clear, tidy, and organized
• Ensuring the new recruits are being trained up to standard and keeping clear records of the training program in order to be able to report the progress to the Front Office Manager
• Maintaining the actual procedures and assisting the Front Office Manager in creating necessary procedures
• Finalizing any necessary reports requested by the Head of Department
• The supervisor is requested to carry as Duty Manager in absence of the Front Office Manager
• Acting as manager of duty for the hotel in the absence of the (Acting) Front Office Manager dealing with complaints, problem solving, disturbances, special requests, and any other issues that may arise
• Make sure that all the reviews received by our customers are being answered in an efficient way
• Maximizing the hotel revenue and making sure that all the staff members are doing their utmost to promote and up sell the hotel
• Reporting any essential conflicts or situations created between any staff members.

Requirements:   

• Fluency in English
• Some experience in a similar role.