Front Office Porter

At Malta Marriott Resort & Spa, we seek people who are positive, creative, dedicated and passionate about everything they do and who are proud to be associated with one of the most recognisable hospitality brands in the world. This is where you come in. 

Malta Marriott Reosrt & Spa is looking to recruit a Front Office Porter to join their team on a full-time basis. The Front Office Porter will be primarily responsible to greet and welcome all guests to the hotel and assist guests with their luggage on arrival. 

Main Responsibilities:

To make the arriving guest feel welcomed and ensure a positive first impression.

Welcome the guests.

Taking care of arrival experience – welcome drinks, hot and cold scented towels.

Unload the guest luggage, make sure no luggage has been left in the car or in the car booth.

Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.

Escort guests to room, placing luggage in the room assigned by the front desk.

Ensure the guest that adequate transportation facilities are available to and from the hotel and local destinations.

Direct guests to the reception and maintain continuous contact with Hotel Guests.

Taking care of flags, mail, and deliveries.

Taking care of Groups, luggage in and out and room drops.

Uphold the Hotels commitment to gracious hospitality and follow through on staff courtesy training programs.

The selected candidate must:

Have previous similar experience within a 5-star hotel environment.

Able to speak in English and another European language.

Have excellent communication skills.

Be able to address guests' needs and demands.

Have an eye for detail and a smart appearance.

Be a team player.

Flexible with working hours including nights, evenings, and weekends.