Bodyshop Administrator

Michael Debono Limited is seeking to engage a Bodyshop Administrator to join the team. 

The Bodyshop Administrator will deal with clients that go to the Bodyshop on a continuous basis.

This position is being offered on a full-time (40hrs per week) indefinite basis and reports directly to the Bodyshop Leader.  

The Position:

• Ensure all customer interactions through telephones, face-to-face and written are responded to promptly, courteously and dealt with in an efficient manner. 
• All customers are greeted professionally at the service desk, confirming all details before work is carried out. 
• Ensure that accurate job cards, estimates, and related information are produced.
• Certify that customers are kept informed of progress of their vehicle and of any additional work that is likely to occur, obtaining authority to proceed.  
• Deal efficiently and courteously with all customer complaints, logging them and passing relevant information to the Service Advisor to ensure a correct and prompt conclusion. 
• Updating of system on a continuous basis.
• Administrative duties.
• Issue reports as required.
• Carry out other duties as instructed by one’s superior.

The Requirements:

• At least 1-year experience in administration/customer care.
• Familiar with Microsoft desktop operating systems and Microsoft Office applications.
• A clean police conduct.
• Have a passion in dealing with customers.
• Ideally has a good understanding of the vehicle body parts and repair processes.

What We Offer:

• Competitive remuneration package
• Continuous development and mentoring
• Flexible working arrangement
• Health insurance
• Employee referral scheme
• Weekly breakfast
• Monthly treats
• Employee discounts