Technical Support Officer - Information Technology Unit - Technical Support jobs in Malta - December 2024

Technical Support Officer - Information Technology Unit

BNF Bank p.l.c , Central Malta

Published on 22 Nov 2024

Expires in 51 days (31 Jan 2025)


We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.

We are a team of inspired people who believe that opportunities start with a conversation.

Responsibilities

The Technical Support Officer will be responsible for:

  • Performing Core Business Systems operations including Bank end of day process during evening and Saturday schedules on a rotational basis;
  • Providing general IT support to end users;
  • Administration and support on the Bank telephony system;
  • Supporting the Infrastructure Team with certain tasks pertaining to infrastructure;
  • Managing the creation, maintenance and removal of users' accounts, user access rights etc over a diversity of systems;
  • Providing support to BNF Bank employees across multiple sites;
  • Performing routine checks on the various Bank systems (networks, hardware and software) and maintaining appropriate records of mentioned checks;
  • Sharing technical knowledge and ways of resolution with other team members;
  • Educating business end users on how to make effective use of their technological tools (hardware & software) to speed up problem resolution, whilst keeping abreast with new technology;
  • Establishing good working relationships both within the IT team and with the other departments; and
  • Documenting processes and procedures as necessary.
Skills

You must:

  • Have a good understanding of the Microsoft 365 suite of products;
  • Have a solid understanding of end user hardware;
  • Familiar with on-premises systems namely; Active Directory, DHCP and DNS;
  • Be flexible and willing to learn banking processes and systems;
  • Have the ability to think pragmatically;
  • Communicate effectively and clearly, possess excellent listening skills and have the ability to interact confidently with internal customers;
  • Be a team player;
  • Demonstrate good problem-solving skills;
  • Be willing to learn and share the acquired knowledge; and
  • Able to work under pressure.
Experience and Knowledge

You must:

  • Possess an MCAST Diploma or a Certification of a relevant ICT academy; and
  • Ideally have work experience in an IT support role or function.
What we Offer  
  • Ongoing personal development; 
  • Preferential interest rates on home loans, personal loans and home value loans; 
  • Comprehensive support for academic advancement through fully subsidized staff study loans; 
  • Private clinic health insurance coverage, extendable to dependants; 
  • Life insurance and personal accident cover; 
  • Free ophthalmic examinations; 
  • Private counselling sessions in collaboration with Richmond Foundation; 
  • Additional half-day leave for birthday celebrations; 
  • Annual performance appraisals and salary reviews; 
  • €250 annual wellness allowance; 
  • Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40; 
  • Flexible work arrangements (role permitting); and 
  • Various corporate discounts. 

BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


time
Full Time
Job Type
experience
Entry (0-12 months)
Experience Level
category
Technical Support
Category
industry
Financial Services
Industry


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