Technical Support Officer - Information Technology Unit

We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.

We are a team of inspired people who believe that opportunities start with a conversation.

The Technical Support Officer will be responsible for:

• Performing Core Business Systems operations including Bank end of day process during evening and Saturday schedules on a rotational basis;
• Providing general IT support to end users;
• Administration and support on the Bank telephony system;
• Supporting the Infrastructure Team with certain tasks pertaining to infrastructure;
• Managing the creation, maintenance and removal of users' accounts, user access rights etc over a diversity of systems;
• Providing support to BNF Bank employees across multiple sites;
• Performing routine checks on the various Bank systems (networks, hardware and software) and maintaining appropriate records of mentioned checks;
• Sharing technical knowledge and ways of resolution with other team members;
• Educating business end users on how to make effective use of their technological tools (hardware & software) to speed up problem resolution, whilst keeping abreast with new technology;
• Establishing good working relationships both within the IT team and with the other departments; and
• Documenting processes and procedures as necessary.

You must:

• Have a good understanding of the Microsoft 365 suite of products;
• Have a solid understanding of end user hardware;
• Familiar with on-premises systems namely; Active Directory, DHCP and DNS;
• Be flexible and willing to learn banking processes and systems;
• Have the ability to think pragmatically;
• Communicate effectively and clearly, possess excellent listening skills and have the ability to interact confidently with internal customers;
• Be a team player;
• Demonstrate good problem-solving skills;
• Be willing to learn and share the acquired knowledge; and
• Able to work under pressure.

You must:

• Possess an MCAST Diploma or a Certification of a relevant ICT academy; and
• Ideally have work experience in an IT support role or function.

• Ongoing personal development; 
• Preferential interest rates on home loans, personal loans and home value loans; 
• Comprehensive support for academic advancement through fully subsidized staff study loans; 
• Private clinic health insurance coverage, extendable to dependants; 
• Life insurance and personal accident cover; 
• Free ophthalmic examinations; 
• Private counselling sessions in collaboration with Richmond Foundation; 
• Additional half-day leave for birthday celebrations; 
• Annual performance appraisals and salary reviews; 
• €250 annual wellness allowance; 
• Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40; 
• Flexible work arrangements (role permitting); and 
• Various corporate discounts. 

BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.