Technical Services Officer (ICT Services Management - 24/7 NOC)

Malta Information Technology Agency is currently looking to recruit a Technical Services Officer to join their team on a full-time basis.

Overview:

Jobsplus Permit 225/2016

24/7 Network Operations Centre (NOC):

Are you an enthusiastic and diligent IT professional eager to elevate your career? Join our cutting-edge Network Operations Centre (NOC) located in a State-of-the-Art Data Centre supported by Cloud Technologies at MITA, Malta's Government ICT Agency.

Key Highlights:

• Focus on monitoring, troubleshooting, and supporting Azure Cloud Services, Windows Servers, and Linux Servers
• Monitor and maintain network infrastructure around the clock
• Proactively identify and troubleshoot issues
• Take ownership of operational tasks, providing second-level assistance to internal teams and clients
• Collaborate with cross-functional teams to ensure seamless operations
• Execute routine system checks and updates
• Respond promptly to incidents and provide effective resolutions
• Implement automation solutions to enhance operational efficiency
• Operate a Tier III Data Centre
• Stay updated on the latest ICT technologies through continuous training.

The position offers comprehensive professional training in related Industry Certifications in various ICT areas such as Local Area Networks, Operating System, Cloud and Desktop Technologies, and a supportive work environment where your efforts are recognized and rewarded. In addition to a competitive remuneration package, we offer a range of perks designed to enhance your work experience and ensure a healthy work-life balance, including a set of Family Friendly benefits. With MITA, you'll have the opportunity to work on important projects, learn from experienced professionals, and make a real impact on society. Take the first step towards an exciting and fulfilling career with MITA today!

The role requires working on a Day Night Rest Off Shift Basis in a 24x7 NOC environment.

Successful candidates must be fluent in both Maltese and English will be employed on an indefinite term contract. 

Eligibility Requirements

One of the following in an ICT area:

• A qualification at MQF Level 5 OR higher OR
• A qualification in a related area (MQF Level 4) AND 1 year’ experience in an ICT area OR
• 2 years’ experience in an ICT area.

Candidates may be offered the position as an Associate Level - Career Level 2; or the standard level Career Level 3 depending on competency level.

Fresh graduates may be offered an employment opportunity subject to the provision of final results. Training will be provided.

Submit a detailed CV, together with a covering email, by not later than 28th November 2024

MITA provides equal opportunities. Investing in your future.