Product Support Engineer

Our bespoke software client is recruiting an experienced Product Support Engineer to form part of the Product Engineering department for a large SaaS product. You will use your skills to add to our clients' ever-growing business. It's an exciting and fast-paced environment with great benefits! Our client firmly believes in continuous education and flexible hours so you are able to grow to new heights!

Your Responsibilities: 

• Working on deployment tasks from a backlog in tools like Azure DevOps;
• Writing reusable and reliable code;
• Identifying bugs while troubleshooting and testing code;
• Assisting other team members and collaborating on projects;
• Sharing knowledge to improve internal processes and skillsets;
• Providing meaningful input during retrospective meetings.

*This position will be ideal for someone who would like to be more involved in support rather than development.

This position is open for someone who is located: The EU, EEA, and Europe ( Albania and Turkey) with the possibility to work remotely.

Salary depends on one's exposure and experience. 

• Previous experience as a support engineer on cloud SaaS products;
• Previous experience using a ticketing systems such as ServiceNow (or similar);
• Feel comfortable to understand application logs, application traces and metrics;
• Basic knowledge og REST, HTTP, SQL and experience with using tools such as browser developer tools, Postman, JMeter and ASP.NET
• Previous experience in Azure services, however any cloud experience is good;
• Willing to work a shift rotation during weekdays and provide on call cover during nights and weekends;
• Willing to learn new DevOps skills and understanding the inner workings of a complex cloud application.

• BSc degree in Computer Science or equivalent.

• Ability to work remotely with flexible hours;
• 28 Days of vacation leave;
• Paid training and study leave;
• Complimentary hardware.