Product Support Engineer - Technical Support jobs in Malta - February 2024
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Product Support Engineer


Published on 28 Oct 2022

Expired on 30 Mar 2023

Our bespoke software client is recruiting an experienced Product Support Engineer to form part of the Product Engineering department for a large SaaS product. You will use your skills to add to our clients' ever-growing business. It's an exciting and fast-paced environment with great benefits! Our client firmly believes in continuous education and flexible hours so you are able to grow to new heights!

Your Responsibilities: 

  • Working on deployment tasks from a backlog in tools like Azure DevOps;
  • Writing reusable and reliable code;
  • Identifying bugs while troubleshooting and testing code;
  • Assisting other team members and collaborating on projects;
  • Sharing knowledge to improve internal processes and skillsets;
  • Providing meaningful input during retrospective meetings.

*This position will be ideal for someone who would like to be more involved in support rather than development.

This position is open for someone who is located: The EU, EEA, and Europe ( Albania and Turkey) with the possibility to work remotely.

Salary depends on one's exposure and experience. 

Skill-sets and Requirements
  • Previous experience as a support engineer on cloud SaaS products;
  • Previous experience using a ticketing systems such as ServiceNow (or similar);
  • Feel comfortable to understand application logs, application traces and metrics;
  • Basic knowledge og REST, HTTP, SQL and experience with using tools such as browser developer tools, Postman, JMeter and ASP.NET
  • Previous experience in Azure services, however any cloud experience is good;
  • Willing to work a shift rotation during weekdays and provide on call cover during nights and weekends;
  • Willing to learn new DevOps skills and understanding the inner workings of a complex cloud application.
Education & Experience
  • BSc degree in Computer Science or equivalent.
  • Ability to work remotely with flexible hours;
  • 28 Days of vacation leave;
  • Paid training and study leave;
  • Complimentary hardware.

Full Time
Job Type
Experienced (3 years +)
Experience Level
Technical Support
Information Technology

IT Support Technician

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