NOC Technician

Our client is currently seeking a NOC Engineer for a vacancy in Malta to work on a shift basis to cover the company's 24x7 operations. As a NOC Technical Officer, your responsibilities will include:

• Network monitoring and management of SLA and other corporate customers
• Monitoring and troubleshooting the Company’s IP/Broadband, Metro Ethernet Network, Gigabit, SDH, MPLS and Mobile Packet Networks through the operation of the respective Network Management Systems
• Monitoring the performance of all the Network Elements to forecast potential issues and advising the specialist teams or customers to take the necessary actions;
• Providing second-level assistance and operational technical support to other internal teams;
• Ensuring that the services offered to the Company’s customers are of the highest quality from a technical point of view through the use of fault and performance monitoring of the networks;
• Liaising with peer technicians or NOC of service providers and clients, and other sections within the company as required;
• Understanding and taking ownership of the operational tasks assigned to the job holder, such tasks are followed to completion before escalating to the specialist team if necessary;
• Maintenance of technical documentation of processes and procedures used throughout normal operations;
• Development of knowledge and skills in network and system administration, particularly regarding the company's own architecture and platforms.

Desired Skills:

• Good team player whilst also holding the ability to work independently
• Be telephonically available to attend to incidents
• Highly organized and great communication skills in English as well as great interpersonal skills.
• Able to multitask and resolve issues promptly and accurately

• Work experience in a similar environment / commitment to learn and gain knowledge on technologies such as Transport and Transmission systems, VoIP, IP security, ISP aggregation, SP services such as email, DNS and web services.
• 1-2 years’ experience as NOC Technician in an IT operational environment, running IT/Telecommunication services in a NOC on a 24x7 basis

• Technical qualifications such as an ICT Diploma or similar;
• CCNA certification or better (Plus)

• Mobile allowance;
• Four weeks paid birth-leave for all non-birthing parents;
• Private Hospital Health Insurance,
• A budget to spend on your own personal and/or professional development;
• A budget dedicated to your children’s summer school costs;
• Therapy sessions to support your needs in collaboration with Richmond Foundation;
• 4k in annual allowances (shift, Sundays and Public Holidays).