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Junior IT Support Technician
VistaJet in Malta is currently looking to recruit a Junior IT Support Technician to join their team on a full-time basis.
Job Role:
The IT Support Technician is responsible for Level 1 & 2 IT support offered to our users from all Vista Global Offices. Seen as the face of IT, you will be carrying out IT Support tasks both remotely and via desk-side support. The goal is to provide an efficient and reliable IT Service by utilizing ITIL Principles and aligning them to Vista Global fast pace and growing IT environment.
You will work closely with our internal IT teams; Application Support Analysts and also IT Infrastructure Specialists.
You will be responsible for using and contributing to IT Support operational procedures and processes, reporting to the Global IT Support Manager, under the supervision of an IT Support Team Lead.
Responsabitlies:
- Responsible for Level 1 & Level 2 IT Infrastructure and Applications; some project tasks ad hoc Infrastructure task (Datacentre and Comms Room Racking)
- Participate in Team Meetings and Communication
- IT Ticket Logging and Queue management
- Keep track of the status of the ordered equipment & supplies using an inventory management tool
- Support of other IT Functions such as Application Support and Infrastructure Teams
- Identify improvements to IT documentation, processes/procedures, and tickets
- A logical thinker and able to prioritize workload and urgency
- Strong Customer Service Ethic.
Requirements:
- Knowledge of Desktop OS and applications (Windows, MAC, Linux)
- Active Directory Administration
- Experience with O365 products
- Internet Browser support (All popular browsers, Firefox, Chrome, Edge etc)
- Issuing and handling user hardware (Windows PCs and laptops, Macs and mobile devices)
- Willing to learn and support in-house technologies; bespoke applications
- Working within a structured support environment with request-logging software
- Able to follow processes and procedures.
Desired experience:
- Windows Server technologies
- Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers, is beneficial, but not a necessity.
VistaJet:
VistaJet is the first and only global aviation company. On its fleet of over 70 silver and red business jets, VistaJet has flown corporations, governments and private clients to 187 countries, covering 96% of the world. Founded in 2004 by Thomas Flohr, the company pioneered an innovative business model where customers have access to an entire fleet whilst paying only for the hours they fly, free of the responsibilities and asset risks linked to aircraft ownership. VistaJet’s signature Program membership offers customers a bespoke subscription of flight hours on its fleet of mid and long-range jets, to fly them anytime, anywhere. Customers can also request Direct one-off flights through the industry’s first end-to-end booking app or a 24/7 global team.
