Salary Calculator
Junior Desktop Support Specialist
This job is closed and no longer accepting applications.
Our client, operating in the tech industry, is looking for Desktop Support Specialist to join their team, supporting company clients with their IT requirements and challenges.
Responsibilities:
- First point of contact for the corporate users and provide users with support, by handling user problems reported via telephone, emails, instant messaging channels and tickets.
- Track all the support issues in the ticketing system, clearly grouping them for easier tracking via the ticketing system, liaising with other support teams to resolve calls logged.
- Provide a high standard of communication and customer service with the business both written and verbal.
- Follow up tickets, existing tickets, escalate high priority and ensure current procedures and standards are followed.
- Remotely support PCs, laptops, and software related issues/queries and remotely support locations/offices where the users are connected.
- Experience working in a customer-facing environment
- 1-2 years' of experience in IT support
- ITIL 4 Certification would be considered an asset
- Exceptional troubleshooting skills
- Working knowledge of OS, Networking, Hardware and Software.
- A qualification in IT
- Training and development
- Health Insurance
- Employee discounts
Konnekt:
Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change.
At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process.
Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.
Full Time
Job Type
Intermediate (1-3 years)
Experience Level
Technical Support
Category
Information Technology
Industry
Technical Systems Specialist
Konnekt
Service Delivery Technician
Melita Ltd, Central Malta
Business Applications Support Specialist
MaltaPost Plc, Central Malta
IT Support Specialist
Konnekt
