Junior Desktop Support Specialist

Our client, operating in the tech industry, is looking for Desktop Support Specialist to join their team, supporting company clients with their IT requirements and challenges.

Responsibilities:

• First point of contact for the corporate users and provide users with support, by handling user problems reported via telephone, emails, instant messaging channels and tickets.
• Track all the support issues in the ticketing system, clearly grouping them for easier tracking via the ticketing system, liaising with other support teams to resolve calls logged.
• Provide a high standard of communication and customer service with the business both written and verbal.
• Follow up tickets, existing tickets, escalate high priority and ensure current procedures and standards are followed.
• Remotely support PCs, laptops, and software related issues/queries and remotely support locations/offices where the users are connected.

• Experience working in a customer-facing environment
• 1-2 years' of experience in IT support
• ITIL 4 Certification would be considered an asset
• Exceptional troubleshooting skills
• Working knowledge of OS, Networking, Hardware and Software.

• A qualification in IT

• Training and development
• Health Insurance
• Employee discounts