IT Support Representative - Technical Support jobs in Malta - February 2023
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IT Support Representative

Konnekt

Expires in 6 days (15 Feb 2023)


Our client within the telecoms industry is looking for an IT Support Representative to work in their offices in Malta.  The successful candidate will offer first-line support to the company's clients and be their primary point of contact.

  • Tackle customer requests and maintain a high level of customer satisfaction.
  • Identify the customers’ needs and assist customers with their queries.
  • Handle and address complaints in a timely manner using the proper methods and tools.
  • Actively monitor traffic, and identity, and report any issues according to the Company’s procedures.
  • Escalate technical issues using the SOPs of the Company.
  • Build relationships and trust with customers through open and interactive communication and preempt issues before they arise.
  • Work in a proactive manner to identify issues that may arise before the customer reports such issues.

Shift roster: 7am to 3:30pm - Morning | 9:30am - 6pm - Late morning shift | 2pm - 10:30pm - Afternoon | 10:30pm - 7:00am - Night

Skill-sets and Requirements
  • Excellent verbal and written communication skills in English
  • Strong analytical, technical troubleshooting and problem-solving skills
  • Ability to multitask and organize workload
  • Keep up to date with latest technologies
  • Experience working in IT will be considered an asset
  • Open to shift work
Education & Experience
  • A Diploma in IT would be preferable
Benefits
  • Health insurance
  • Life insurance
  • Hybrid working
  • Gym allowance

time
Full Time
Job Type
experience
Entry (0-12 months)
Experience Level
category
Technical Support
Category
industry
Telecommunications
Industry



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