IT Support Representative - Technical Support jobs in Malta - June 2024
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IT Support Representative


Published on 16 Jan 2023

Expired on 01 Oct 2023

Our client within the telecoms industry is looking for an IT Support Representative to work in their offices in Malta.  The successful candidate will offer first-line support to the company's clients and be their primary point of contact.

  • Tackle customer requests and maintain a high level of customer satisfaction.
  • Identify the customers’ needs and assist customers with their queries.
  • Handle and address complaints in a timely manner using the proper methods and tools.
  • Actively monitor traffic, and identity, and report any issues according to the Company’s procedures.
  • Escalate technical issues using the SOPs of the Company.
  • Build relationships and trust with customers through open and interactive communication and preempt issues before they arise.
  • Work in a proactive manner to identify issues that may arise before the customer reports such issues.

Shift roster: 7am to 3:30pm - Morning | 9:30am - 6pm - Late morning shift | 2pm - 10:30pm - Afternoon | 10:30pm - 7:00am - Night

Skill-sets and Requirements
  • Excellent verbal and written communication skills in English
  • Strong analytical, technical troubleshooting and problem-solving skills
  • Ability to multitask and organize workload
  • Keep up to date with latest technologies
  • Experience working in IT will be considered an asset
  • Open to shift work
Education & Experience
  • A Diploma in IT would be preferable
  • Health insurance
  • Life insurance
  • Hybrid working
  • Gym allowance

€16,000 to €18,000 / year
Full Time
Job Type
Entry (0-12 months)
Experience Level
Technical Support

IT Professional

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