IT Support Executive

This is a great opportunity to join a diverse and dynamic team. Malta Public Transport is now hiring an IT Support Executive to join the IT Department. Be part of this motivated team and let’s strive for excellence together.

Main Responsibilities include but are not limited to:

• Technical Support: Respond to and resolve technical issues on hardware, software, network, and other IT related problems.

• Incident Management: Diagnose, troubleshoot and resolve technical issues. Escalate complex problems to relevant teams when necessary.

• Hardware & Software Maintenance: Install, configure, and update software applications, operating systems. Perform hardware upgrades, repairs and maintenance as needed.

• User Training and Support: Enhance the understanding and proficiency of users by offering guidance and training on new software or systems.

• User Account Management: Create, modify and deactivate user accounts across various systems and applications as per organisational policies and security procedures.

• IT Asset Management: Maintain an inventory of IT assets including hardware, software licenses and peripherals.

• System Monitoring and Maintenance: Monitor systems and business applications performance and conduct routine maintenance tasks to ensure optimal functioning of IT systems and networks.

Requirements:

• Bachelor’s degree in computer science, information technology or related field;

• Familiarity with ITIL or other IT service management frameworks is desirable.

• Certifications like Comp TIA A+, MCITP or similar are considered an asset.

• Preferably 1 year experience in providing technical support in an enterprise environment.

• Recognises and employs methods to ensure the importance of the accuracy of work undertaken and to ensure personal work standards are maintained.

• Demonstrates the ability to stay focused on a problem or a line of thinking until a solution is reached or is no longer reasonably attainable.

• Demonstrates the ability to pick out important information from oral communications and to summarise and clarify complicated messages and to gain a positive outcome.

• Is effective in correctly identifying problems, obtaining relevant information, analysis relating data from different sources and identifying possible root causes of problems.

• Ability to diagnose and resolve hardware problems in computers, printers, scanners, and other peripheral devices. Understanding hardware configurations and assembly/disassembly.

• Experience in troubleshooting and supporting various software applications, including office productivity suites (Microsoft Office), email clients, and specialized software used within the organization.

• Basic understanding of networking concepts, including TCP/IP, DNS,DHCP, LAN, WAN, routers, switches, and wireless technologies.Troubleshooting network connectivity issues.

• Proficiency in managing user accounts, permissions, access controls,and group policies within operating systems and applications. Handling password resets, user provisioning, and deprovisioning.

• Strong knowledge of windows operating systems. Understanding their functionalities, troubleshooting common issues, and navigating through system settings.

• Experience in installing, configuring, and updating software applications and operating systems, as well as hardware components like RAM, hard drives, and graphics cards.

• Ability to perform basic MSSQL queries would be considered an asset.

• Possession of B driver’s license.