IT Support

Job Role: IT Support

Finductive Ltd combines strong payment know-how with high technical capabilities. This makes Finductive outstanding in quality. At Finductive we are extremely proud of our team, which is committed to providing a remarkable experience with a mixture of dedication and passion.

Key responsibilities:

• Provide on-site first-level support for all IT-related issues, including laptop, and mobile device support.  
• Troubleshoot hardware and software problems, and diagnose and resolve technical issues.  
• Perform routine maintenance tasks such as updates, patches, and backups to ensure systems are running efficiently. 
• Create, modify, and manage user accounts and permissions, ensuring proper access to systems and data. 
• Monitor system performance and ensure optimal operation.  
• Implement and enforce security measures to safeguard sensitive financial data.  
• Ensure compliance with industry-specific regulations and best practices.  
• Provide training and guidance to end-users on software applications and IT best practices.  
• Create and maintain documentation for common IT procedures and troubleshooting steps.  
• Coordinate with external vendors and service providers to resolve technical issues or procure  necessary equipment and services.  
• Respond promptly to IT incidents, including outages and security breaches, and take appropriate  action to minimize disruption.  
• Assist in the execution of technology projects, including system upgrades and migrations.  
• Any other duty that might be ancillary to the job.

Requirements:

• Able to gather and assimilate information for troubleshooting IT-related problems 
• Able to devise workarounds and solutions for IT related incidents 
• Self-initiative to grow as an individual 
• Capable of working to deadlines 
• Excellent written and spoken English 
• Industry certification and/or an IT degree is considered an asset 

Benefits:

• Competitive remuneration package;

• Private Healthcare & Dental Care;

• Flexible working;

• Central Location;

• Fun, fast paced and multicultural learning environment;

• Wellbeing package;

• Performance bonus;

• Refer a friend bonus scheme;

• Comprehensive training and constant feedback;

• Fun events, great colleagues and a fresh, playful workplace with a variety of cultures.