ICT Support Engineer

Besedo Ltd in Malta is currently looking to recruit an ICT Support Engineer to join their team on a full-time basis.

Overview:

We are looking for an ICT Systems Engineer who is highly motivated and passionate about information technology to join us at our offices in Qormi. 

Within our multicultural environment, the chosen candidate will be exposed to a myriad of technologies whilst working on projects and will also provide day-to-day support and maintenance of the ICT infrastructure. 

We offer all of our employees a great work life balance, by providing the flexibility of working from the office and from home in Malta.

Key Responsibilities:

• Support the IT strategy in order to help the company meet its goals and long-term vision
• Timely reaction to, and resolution of, all and any fault tickets, including communication with the client, both to ensure understanding and promote client confidence in the ticketing process
• Installing and configuring computer hardware operating systems and applications
• Responsible for maintaining Intune, Jira, Confluence and other cloud applications managed by ICT
• Monitoring and maintaining computer systems and networks via Intune and other technologies
• Talking employees or clients through a series of actions, either face to face , chat or over the telephone to help set up systems or resolve issues
• Troubleshooting system and network problems
• Diagnosing and solving hardware or software faults, replacing parts as required
• Providing support, including procedural documentation and relevant reports
• Working on and leading projects assigned by the ICT Manager
• Supporting the roll-out of new applications
• Prioritising and managing many open cases at one time
• Testing and evaluating new technologies
• Provide support to internal users via ticketing system; both local and remote
• Take part in a rotating on-call system to assist during out-of-office hours, receiving compensation in the form of an added allowance.

Skills, Knowledge & Expertise:

• Be in a possession of a diploma or a bachelor’s degree in the IT field
• Have a minimum of 3 years’ experience as an IT Engineer,  ICT Administrator role or similar
• Ideally, have Intune experience
• Professional working proficiency of the English language
• Supervisory, project management and PowerShell scripting experience is desirable
• Be eager to learn new technologies
• Have an analytic mindset and attentive to detail.

Bonus Skills/Certifications (the following would be an advantage to have): 

• Vendor certifications (e.g. A+, CCNA, Microsoft, ITIL) 
• Experience with Linux 
• Experience with Windows Servers 
• Experience with Virtualization.

What distinguishes us from others:

• Job Satisfaction: At Besedo we take pride in working as teams that protect millions of users from scammers.  Our work makes the internet a safer place to be!
• Career Opportunities and Rewards: We encourage personal and professional growth and in addition, we also have a company bonus to reward the efforts of our teams
• Caring Culture: Our managers and employees care and actively support each other.  Join us in Malta and we will become your support network
• Flexible Shifts: Work with managers who understand your personal challenges and will do their best to accommodate your commitments or emergencies.  We offer flexible shifts to ensure work-life balance
• Remote Working: Embrace the freedom of working from the comfort of your own home in Malta. We also offer the option to work remotely from abroad for a few weeks within the EU per year
• Health Insurance: Your well-being is a priority. We provide comprehensive health coverage and professional well-being support.