ICT Support Officer - Technical Infrastructure jobs in Malta - June 2024
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ICT Support Officer

Centrecom Limited , Central Malta

Published on 16 Mar 2023

Expired on 15 Apr 2023


We are seeking an ICT Support Officer to join our team and provide technical support for Centrecom ICT infrastructure. The successful candidate will have a proven track record of providing technical support and have a good understanding of computer systems, and software applications.

Responsibilities:

  • Oversee helpdesk requests and provide 2nd tier support for technical staff
  • Assist junior staff and support when necessary
  • Liaise/escalate with relevant software vendors and suppliers
  • Assist with the implementation of new ICT projects and initiatives
  • Provide training to staff on the use of ICT systems and software applications
  • Maintain accurate records of hardware and software asset inventory
  • Responsible for proper IT documentation, policies and procedures.

Requirements:
  • Proven experience as an ICT Support Officer or similar role
  • Strong knowledge of computer systems, and software applications
  • Ability to troubleshoot technical issues and provide solutions
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment
  • Ability to work under pressure and meet deadlines
  • Knowledge of any of the below, although it is not a requirement, will be considered an added advantage:
  1. Avaya Contact Centre Platform
  2. Microsoft Power Suite
  3. Compliance with ISO standards

Centrecom Limited:
Centrecom has over a 30-years history of service of excellence in various industries. Our strengths encompass IT infrastructures, voice technology, call centre operations, back-office services, and specific aviation industry applications such as reservations, ticketing, refunds, customer support, baggage services, loyalty programmes, crisis management, complaint management, medical coordination and flight disruption management.

time
Full Time
Job Type
experience
Intermediate (1-3 years)
Experience Level
category
Technical Infrastructure
Category
industry
Business Support Services
Industry


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