ICT Support Officer

We are seeking an ICT Support Officer to join our team and provide technical support for Centrecom ICT infrastructure. The successful candidate will have a proven track record of providing technical support and have a good understanding of computer systems, and software applications.

Responsibilities:

• Oversee helpdesk requests and provide 2nd tier support for technical staff
• Assist junior staff and support when necessary
• Liaise/escalate with relevant software vendors and suppliers
• Assist with the implementation of new ICT projects and initiatives
• Provide training to staff on the use of ICT systems and software applications
• Maintain accurate records of hardware and software asset inventory
• Responsible for proper IT documentation, policies and procedures.

• Proven experience as an ICT Support Officer or similar role
• Strong knowledge of computer systems, and software applications
• Ability to troubleshoot technical issues and provide solutions
• Excellent communication and interpersonal skills
• Ability to work in a team environment
• Ability to work under pressure and meet deadlines
• Knowledge of any of the below, although it is not a requirement, will be considered an added advantage:

1. Avaya Contact Centre Platform
2. Microsoft Power Suite
3. Compliance with ISO standards