Infastructure Support Engineer

Our client is looking for a highly motivated and organized individual to join their team as an Application Support Engineer. In this role, you will provide crucial support to company clients whilst staying abreast of emerging technology and industry best practices.

Key Responsibilities:

• Application integration, support for application patches and application lifecycle
• Administration, maintenance and monitoring of the windows based IT infrastructure with high-available systems
• Ensure compliance with policies, standards, licensing agreements, configuration guidelines, and best-practices
• Troubleshooting and root cause analysis
• Customer support at first, second and third level as well as coordination with other teams and vendors
• Analysis and evaluation of customer requirements as well as independent solution finding
• Creation and maintenance of various technical documentations
• Acting as the main contact and providing support for the Level 1 team related to the applications, including answering tickets if they can't provide solutions.
• Conducting service reviews and participating in monthly calls to answer questions from customers.
• Developing automation solutions.

• Minimum 3 years experience working in a similar role
• Understanding of IT infrastructure layout and its components correlation such as Hardware, Network, Virtualization Active Directory, DNS, DHCP, Backup
• Knowledge and understanding of IT processes and IT service-related needs
• Strong communication skills, team spirit and eager to learn new technologies
• Experience with managing Applications(Installing, Upgrading, Monitoring, Automating)
• Experience using cloud services (Azure, AWS, GCP) is an advantage

• A qualification in IT.

• Flexible hours
• Hybrid work model