ICT Operations Executive - Technical Infrastructure jobs in Malta - June 2024
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ICT Operations Executive


Published on 11 Jun 2024

Expires in 20 days (11 Jul 2024)

A client of ours is currently on the lookout for a ICT Operations Executive to join their growing team 

Duties include: 

  • Ensure excellent ICT service delivery and contribute to the department’s Quality Management System.
  • Develop and monitor IT Service Management processes including Incident, Request, Change, Problem, Assets, and Knowledge Management.
  • Evaluate ICT service performance against set targets.
  • Manage ICT contracts and enforce Service Level Agreements.
  • Collaborate on process design and implementation for improved service delivery.
  • Provide feedback on technical support from the outsourced partner and implement improvements.
  • Cultivate relationships with stakeholders and suppliers.
  • Address and resolve ICT issues promptly and efficiently.
  • Supporter for ongoing service improvements.
  • Coordinate with auditors and implement recommendations.
  • Contribute to annual ICT budgets.
  • Oversee project/service delivery within schedule, budget, and quality parameters.
  • Manage Change Management Process in collaboration with ICT Operations Manager.
  • Support IT audits and develop quality processes in line with industry standards.
  • Assist in developing IT policies and procedures, hardware procurement, staff development, and change management initiatives.
  • Minimum of 2-3 years of experience in a similar role
  • Team lead experience would be considered as an asset
  • Able to plan, execute, and manage service-related changes without supervision
  • Proficient user of quantitative applications such as Microsoft Excel, PowerPoint, Microsoft Teams, and other Microsoft Products
Education and Experience
  • MQF Level 6 qualification in Information Systems, Computer Science, Business & IT or related field
  • Health and Life Insurance
  • Performance bonus
  • Free GYM membership

€28,000 to €30,000 / year
Full Time
Job Type
Intermediate (1-3 years)
Experience Level
Technical Infrastructure

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