Resource Planning Coordinator (Maltese Speaking)

Centrecom Limited in Malta is looking to recruit a Resource Planning Coordinator (Maltese Speaking) to join their team on a full-time basis.

This position interprets data, formulates, and implements modifications to staffing plans for agent schedules and skill assignments to balance resources, both in real-time and future planning.
 

Responsibilities:

• Resource planning for all company;
• Management information reporting;
• Performs workforce management reporting, analysis, recommendations, and administrative tasks related to staffing and scheduling functions;
• Identifies issues, develops, coordinates, and implements mitigation strategies to re-balance resources to meet service levels;
• Reports to appropriate parties;
• Compiles enters data, and interprets departmental statistical data;
• Administers vacation time for agents;
• Performs analysis to determine the impact to available resources for the day, strategizes solutions to meet goals, and communicates the situation and actions taken information to key stakeholders.

Requirements:

• Fluency in both Maltese and English, spoken and written;
• Proficiency in using Microsoft Office tools, especially Excel;
• Experience in a leadership position;
• Confident in giving feedback and empathetic when handling difficult situations;
• Proactive and able to think of quick solutions;
• Good time management skills.

*Experience in using scheduling systems such as Injixo, Calamari, or Aspect Softwares will be considered an asset.


Centrecom Limited:
Over 30-years history of service of excellence in various industries. Our strengths encompass IT infrastructures, voice technology, call center operations, back-office services, and specific aviation industry applications such as reservations, ticketing, refunds, customer support, baggage services, loyalty programmes, crisis management, complaint management, medical coordination, and flight disruption management.