Hotel Duty Manager - Operations jobs in Malta - February 2025

Hotel Duty Manager

HH Operating Ltd , Central Malta

Published on 22 Apr 2024

Expired on 22 May 2024


The Hotel Duty Manager must be an organized and enthusiastic person who enjoys working in a fast-paced environment. The Hotel Duty Manager will be responsible for leading a team and ensuring all work processes flow efficiently in order to help bring projects to completion. 

The Hotel Duty Manager is also responsible to provide leadership and support to all Hotel employees and enforcing the Hotels’ Standards in all areas supervised.

Responsibilities:

• Assist the Hotels General Manager in enforcing controls throughout the pertinent departments

• Build and maintain positive client and customer relationships

• Complete daily operational tasks in a timely manner

• Conduct pre-shift meetings with all necessary staff

• Deal with housekeeping and maintenance issues

• Direct, oversee and manage daily operations for the Hotel 

• Ensure that Hotel employees including housekeeping staff are in proper uniform and adhere to the Hotel’s appearance standards 

• Help foster a positive working environment for all workers and check in regularly to ensure employee satisfaction

• Inspect facilities regularly and enforce strict compliance with health and safety standards 

• Maintain open lines of communication between all Hotel departments

• Maintain a professional and high-quality service-oriented environment 

• Monitor and develop team member performance including, but not limited to, providing supervision, scheduling, assigning work and conducting training as necessary

• Organize and distribute schedules as well as assignments

• Patrol all corridors during shift and report any maintenance issues

• Perform general office duties as needed i.e. sending and answering emails, phone calls, filing, etc.

• Suggest changes to operating standards in order to improve efficiency of work

• Uphold and enforce company policies and procedures in tandem with the Hotels’ General Manager

Qualifications & Assets:

• At least 3 years’ experience working in a similar position

• Ability to integrate and work well in a team environment

• Ability to work variable shift pattern

• Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests

• Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel

• Good telephone persona with a friendly and helpful demeanour

• Possess an eye for detail and ability to work under pressure

• Strong leadership and organisational skills

• Strong written and verbal communication skills

• Strong problem solving and trouble shooting skills

• Self-motivated with the ability to work in a fast-moving environment


Hugo's Group:
Creator of innovative lifestyle experiences and powerful brands established in Malta since 2005, Hugo's Group has sharp expertise in festive, premium catering and hospitality. Between restaurants, bars, and luxurious hotels (Hugo’s Lounge, Hugo’s Terrace, Hugo’s Pizza & Pasta, Hugo’s Pub, Hugo’s Burger Bar, Bacco By Hugo’s, Infinity By Hugo’s, Hugo’s Boutique Hotel 3* and H Hotel 4*) we strive to enlighten the senses through inspired settings, a high level of customer service, exceptional food quality, affordable prices, dynamic music concepts and state of the art video and audio systems. We form an integral part of the island’s entertainment industry, with all our venues centrally located in and around Paceville, Malta’s central hub for socializing and nightlife. We are an ecosystem of brands and places, sharing the same culture of excellence and the same creative drive to exceed the expectations of our guests. Our ambition is based on five fundamental values shared by all our collaborators:
H – HIGH STANDARDS
U – UNWAVERING COMMITMENT
G – GROWTH AND LEARNING
O – OBJECTIVE DRIVEN
S – SUCCESS
Our employees are the core of what makes our group’s success, thus we care about their growth and aspirations by encouraging internal mobility, whether within functions or brands. We strive to provide leadership in shaping an inclusive culture that drives excellence, diversity, and innovation by supporting talent, engagement, and employee work experience. Hospitality is a value of the future, and we intend to embody it. Would you like to become part of our vibrant team? 


time
Full Time
Job Type
experience
Experienced (3 years +)
Experience Level
category
Operations
Category
industry
Hotels, Restaurants & Catering
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