Programme Coordinator

Our client, an international company, i looking to recruit a Programme Coordinator to join their growing team. Reporting to the Client Relationships Director, your responsibilities will involve:

• Attend client onboarding calls with the Customer Success Manager (CSM); 
• Develop comprehensive project plans for clients, outlining key milestones, deliverables, and resource requirements;
• Lead and facilitate project meetings, ensuring clear communication and alignment across internal and external stakeholders;
• Monitor project progress, whilst identifying potential risks and implementing mitigation strategies; 
• Direct project budgets, monitor expenditures, and ensure financial targets are met; 
• Partner with Client Success Teams to ensure timely launch of client programs;
• Collaborate directly with the coaching team for the gathering of data and insights to support Client Success Teams, measuring and reporting on the success of client programs;
• Communicate with cross-functional teams to ensure successful project delivery, by 
• ensuring the right coaches are engaged in the programme through the execution of the matching criteria, 
• managing the content creator where bespoke collateral is created for a programme,
• liaising with the product and tech team where programmes require additional tech resources,
• Assign tasks, set deadlines, and hold team members accountable for their contributions;
• Foster a collaborative and results-oriented project team environment;
• Provide a coach rate report for finance at the end of each month to monitor margins;
• Manage the end-to-end process of ad-hoc coaching requests. 

Requirements

• Confident and articulate; an effective communicator at all levels – written and verbal
• Excellent time management with the ability to prioritise a changing workload
• Customer focused, passionate about exceeding the expectations of clients
• Analytical and problem-solving skills to identify and address project challenges.
• Strong project management skills with expertise in planning, scheduling, and budgeting. • Excellent communication and interpersonal skills, with the ability to build rapport with diverse teams.

Education and Experience

• Experience in providing services to agreed SLA’s
• Experienced in Problem and Incident Management
• 5+ years experience in a Client Services/ Clint Focused role and must be located in Malta
• Proficiency in software tools such as; Hubspot, ClickUp, Notion, HelpScout would be an asset
• Bachelor's degree in Business, Project Management, or a related field. (Relevant experience considered in lieu of a degree)