Operations Manager

Our client is a leading company in Malta. As they are expanding their operation, they would like to employ an Operations Manager who will be reporting directly into the General Manager

The Role

• You will be responsible for maintaining excellent client relations, planning and deployment of staff, and handling all day-to-day operational challenges to ensure that a great service is given by your team
• You will be responsible for working closely and continuously collaborating with the other managers within the company, manage change in culture, collecting metrics and budget control
• You will be reporting into the General Manager
• You will lead, motivate, and support a team of supervisors within a demanding environment, including problem resolution
• Ensure that the quality and service standards are effectively implemented and regularly revised to achieve the highest level of client satisfaction
• Manage data collection for the updating of daily, weekly and monthly metrics
• Build alliances and partnerships with clients by holding regular meetings with their respective top management and by serving as the primary point of contact when there are customer issues
• Communicate all operating policies and / or issues at department meetings
• Oversee materials and inventory 
• Assess and analysing operations departmental budgets to find ways to minimise expenses and optimise profits
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Monitor applicable laws and regulations, including health and safety, and ensures compliance
• You will deputise for the General Manager in his absence

• Experience in Operations Management
• Proven leadership and management skills
• Excellent organisation and coordination skills with a high attention to detail
• Be a multi tasker
• Experience with budgeting and forecasting
• Good decision-making skills and response to high-pressure situations
• Developing and implementing operational procedures and policies
• Demonstrated ability to foster a change in culture and processes
• Have excellent communication skills

• Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel
• Degree in Business Administration, Operations Management or related field
• Strong IT skills
• Data processing skills