Operations Manager - Operations jobs in Malta - June 2024
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Operations Manager


Published on 23 May 2023

Expired on 22 Jun 2023

Our client is a leading company in Malta. As they are expanding their operation, they would like to employ an Operations Manager who will be reporting directly into the General Manager

The Role

  • You will be responsible for maintaining excellent client relations, planning and deployment of staff, and handling all day-to-day operational challenges to ensure that a great service is given by your team
  • You will be responsible for working closely and continuously collaborating with the other managers within the company, manage change in culture, collecting metrics and budget control
  • You will be reporting into the General Manager
  • You will lead, motivate, and support a team of supervisors within a demanding environment, including problem resolution
  • Ensure that the quality and service standards are effectively implemented and regularly revised to achieve the highest level of client satisfaction
  • Manage data collection for the updating of daily, weekly and monthly metrics
  • Build alliances and partnerships with clients by holding regular meetings with their respective top management and by serving as the primary point of contact when there are customer issues
  • Communicate all operating policies and / or issues at department meetings
  • Oversee materials and inventory 
  • Assess and analysing operations departmental budgets to find ways to minimise expenses and optimise profits
  • Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
  • Monitor applicable laws and regulations, including health and safety, and ensures compliance
  • You will deputise for the General Manager in his absence
Skill-sets and Requirements
  • Experience in Operations Management
  • Proven leadership and management skills
  • Excellent organisation and coordination skills with a high attention to detail
  • Be a multi tasker
  • Experience with budgeting and forecasting
  • Good decision-making skills and response to high-pressure situations
  • Developing and implementing operational procedures and policies
  • Demonstrated ability to foster a change in culture and processes
  • Have excellent communication skills
Education & Experience
  • Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel
  • Degree in Business Administration, Operations Management or related field
  • Strong IT skills
  • Data processing skills

€55,000 to €60,000 / year
Full Time
Job Type
Senior Management
Experience Level

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