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Operations Manager
ST Hotels Ltd in Malta is currently looking for an Operations Manager to join their team on a full-time basis.
RESPONSIBILITIES:
- Developing and implementing strategies that will ensure a positive experience that exceeds guest's expectations
- Work collaboratively with all department managers overseeing every aspect of a hotel to ensure smooth operations
- Plan and organize the housekeeping and catering activities in a hotel
- Anticipate all guest needs and respond promptly & accordingly
- Establish and maintain standards for staff performance and customer service
- Maintaining full knowledge of all inner workings of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events, and more
- Staffing the hotel appropriately
- Reviewing employee behaviour, appearance, and performance
- Conducting daily meetings to ensure that all departments are in working order
REQUIREMENTS:
- Strong leadership skills
- High level of responsibility and accountability
- Strong management, communication, problem solving and organizational skills.
Apply Now:
Submit your CV and Cover Letter in one consolidated PDF document by clicking on the "Apply for this Job" button.
ST Hotels Ltd:
ST Hotels is a collection of Hotels & Apartments that have been founded in Malta by ST Hotels Ltd. All ST Hotels are prestigiously located in Sliema Malta and offer great accommodation at reasonable prices. We like to treat and look after guests as if we were welcoming them back home. We also support and positively encourage one another so that our hotel teams enjoy their work in an inspired yet warmly-spirited fashion. As a hotel business, we focus on giving honest, discreet service. We see ourselves as leading craftsmen in the world of hospitality, valuing authenticity, passion, precision and understanding in all we do.
