Operations Manager

ST Hotels Ltd in Malta is currently looking for an Operations Manager to join their team on a full-time basis. 

RESPONSIBILITIES:

• Developing and implementing strategies that will ensure a positive experience that exceeds guest's expectations 
• Work collaboratively with all department managers overseeing every aspect of a hotel to ensure smooth operations 
• Plan and organize the housekeeping and catering activities in a hotel 
• Anticipate all guest needs and respond promptly & accordingly 
• Establish and maintain standards for staff performance and customer service 
• Maintaining full knowledge of all inner workings of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events, and more 
• Staffing the hotel appropriately 
• Reviewing employee behaviour, appearance, and performance 
• Conducting daily meetings to ensure that all departments are in working order

REQUIREMENTS:

• Strong leadership skills 
• High level of responsibility and accountability 
• Strong management, communication, problem solving and organizational skills.

Apply Now:

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