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Operations Coordinator
At UNEC Servicing Ltd we are dedicated to delivering exceptional service and maintaining high standards of quality in Construction and Industrial Machinery Trade. Our team thrives on collaboration and efficiency, and we are seeking a motivated Operations Coordinator to enhance our department’s effectiveness and support our mission.
Role Overview:
The operations coordinator will be instrumental in organising and managing day-to-day operational activities, ensuring seamless coordination between technical teams, clients, and suppliers. This role encompasses scheduling, inventory control, customer service, and reporting, all contributing to the overall efficiency and success of our department.
Key Responsibilities:
• Scheduling & Coordination:
o Manage service schedules and assign tasks to technicians based on priority and expertise.
o Coordinate daily work orders and activities between the servicing team and other departments.
o Ensure timely delivery of services to clients, maintaining high levels of customer satisfaction.
• Customer Service & Communication:
o Serve as the primary contact for clients regarding service inquiries, complaints, and follow-ups.
o Maintain clear and professional communication between clients, service teams, and the Team Leader.
o Ensure all service requests are logged, tracked, and resolved promptly.
• Inventory & Resource Management:
o Order spare parts, tools, and equipment required for servicing.
o Coordinate with suppliers to order and restock parts as necessary.
o Track the usage of parts and tools to ensure future availability.
• Documentation & Reporting:
o Prepare and maintain accurate service records, including job completion details, parts used, and technician hours.
o Assist in generating customer invoices.
o Maintain records of client contracts, service agreements, and warranties.
• Quality Control & Process Improvement:
o Ensure all servicing activities meet quality and safety standards.
o Identify and suggest process improvements to enhance operational efficiency.
o Coordinate regular training sessions for the servicing team to keep their skills current.
• Compliance & Safety:
o Ensure all operations comply with company policies, industry standards, and safety regulations.
o Maintain an organized and safe work environment for the technical team.
Qualifications:
• Proven experience in an operations or coordination role, preferably within a technical or service-oriented environment.
• Strong organizational and multitasking skills with the ability to prioritize tasks effectively.
• Excellent communication and customer service skills.
• Proficiency in inventory management and scheduling software.
• Ability to identify process improvements and implement solutions.
• Knowledge of industry standards and safety regulations is a plus.
What We Offer:
• Competitive salary and benefits package.
• A dynamic and collaborative work environment.
• Opportunities for professional growth and development.
• A commitment to quality and operational excellence.
How to Apply:
Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience.
UNEC Servicing Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
UNEC Servicing Ltd:
United Equipment Co. (UNEC) Limited has been in operation since 1989, giving the company the decades of experience needed to be the definitive source of imported industrial equipment locally. From heavy machinery to marine engines, you can rest assured that we will meet your exact requirements. We are the official representative for some of the world’s most elite brands – brands that are considered to be the standard in the industrial field. Such brand names include Caterpillar, DAF, Hyster and Ingersoll Rand. Indeed, we only carry products by brands that are time-tested and trusted by leading entities in the industrial world. As a result, we represent several top brands that have become known for essential and speciality industrial products, such as Himoinsa generators, Rotair air compressors, Unil Opal lubricants, Dulevo Industrial Cleaning Equipment, as well as several other renowned brands. Thanks to UNEC Leasing, the company has also established itself as one of the island’s leading companies for commercial vehicle leasing. UNEC Leasing is able to offer practical leasing solutions for every need, regardless of whether you require cars, vans, delivery trucks, or any kind of industrial transport. We also take pride in our exceptional after sales service. With a technical centre in Burmarrad that reaches global standards and a fully-trained professional team, we offer on-site services for all engines and equipment. We also house a substantial spare parts store with a huge range of readily-available parts that make purchasing replacement items a breeze. Industrial equipment for manufacturing, engineering and other industries.
