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Chief Operations Officer
The Chief Operations Officer will be reporting to the CEO. This role will play a pivotal role in shaping the operational landscape and driving the success of our aftersales business. With a focus on innovation, efficiency, and customer satisfaction, s/he will lead a dynamic team to deliver unparalleled service in the automotive industry.
Operational Leadership:
- Develop and execute operational strategies that align with the dealership's overall goals and vision.
- Oversee day-to-day operations, ensuring seamless coordination between sales, service, and support functions.
Inventory Management:
- Implement effective inventory management strategies to optimize stock levels and minimize holding costs.
- Collaborate with procurement and sales teams to maintain a well-balanced and market-relevant parts inventory.
After-Sales Process Optimization:
- Streamline sales processes to enhance customer experience and increase sales efficiency.
- Work closely with the sales team to implement strategies that drive revenue growth and market share expansion, supported by data.
Service Operations Excellence:
- Lead the service department in delivering high-quality automotive maintenance and repair services.
- Carry out process re-engineering to ensure optimal cost-efficiency, seeking opportunities for automation of processes and workflows.
- Clearly define service levels and address gaps.
- Implement best practices to ensure customer satisfaction, loyalty, and repeat business.
Customer Experience:
- Champion a customer-centric culture focused on delivering exceptional service and satisfaction throughout the organisation.
- Implement customer service standards and training programs to ensure consistent delivery of a superior customer experience.
- Address customer feedback and concerns promptly to maintain positive relationships and loyalty.
Resource Management:
- Optimize the utilization of resources, including personnel, equipment, and facilities, to achieve cost-effectiveness and operational excellence through the use of data.
- Foster a culture of accountability, continuous improvement, and employee development.
Compliance and Quality Assurance:
- Ensure the dealership's compliance with industry regulations, safety standards, and quality assurance protocols.
- Implement and maintain processes that uphold the highest standards of service and professionalism.
Qualifications & Attributes
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Proven experience in a Chief Operations role for at least 7 years.
- Strong leadership skills with a track record of successfully managing and motivating teams.
- Extensive experience in a leadership role within an automotive dealership would be considered an asset.
- In-depth knowledge and experience of process re-engineering.
- Strategic thinker with the ability to develop and implement effective operational strategies.
- Excellent communication and interpersonal skills, with the ability to collaborate cross-functionally.
What We Offer
- Competitive remuneration package
- Health Insurance
- Employee referral scheme
- Weekly breakfast
- Monthly treats
- Employee discounts
Debono Group Holdings:
Debono Group is a long-established multifaceted group of companies whose primary aim is to achieve business growth through innovation. The company is well renowned in the market for Michael Debono Limited, an importer of Toyota in Malta. The business is however much more than just a Toyota Dealership. The company has grown and evolved – seeing three generations of the Debono family lead the business forward. Over the years the company ventured into various areas including the selling and servicing of commercial vehicles and motorcycles. It also invested in an engineering company that is focused on delivering Storage & Racking Solutions and in a technology company that delivers Customer Experience Solutions. Adding to this, the company built up a strong and diverse property portfolio.
