Chief Operations Officer

The Chief Operations Officer will be reporting to the CEO. This role will play a pivotal role in shaping the operational landscape and driving the success of our aftersales business. With a focus on innovation, efficiency, and customer satisfaction, s/he will lead a dynamic team to deliver unparalleled service in the automotive industry.

Operational Leadership:

   - Develop and execute operational strategies that align with the dealership's overall goals and vision.

   - Oversee day-to-day operations, ensuring seamless coordination between sales, service, and support functions.

Inventory Management:

   - Implement effective inventory management strategies to optimize stock levels and minimize holding costs.

   - Collaborate with procurement and sales teams to maintain a well-balanced and market-relevant parts inventory.

After-Sales Process Optimization:

   - Streamline sales processes to enhance customer experience and increase sales efficiency.

   - Work closely with the sales team to implement strategies that drive revenue growth and market share expansion, supported by data.

Service Operations Excellence:

   - Lead the service department in delivering high-quality automotive maintenance and repair services.

   - Carry out process re-engineering to ensure optimal cost-efficiency, seeking opportunities for automation of processes and workflows.

   - Clearly define service levels and address gaps.

   - Implement best practices to ensure customer satisfaction, loyalty, and repeat business.

Customer Experience:

-              Champion a customer-centric culture focused on delivering exceptional service and satisfaction throughout the organisation.

-              Implement customer service standards and training programs to ensure consistent delivery of a superior customer experience.

-              Address customer feedback and concerns promptly to maintain positive relationships and loyalty.

Resource Management:

   - Optimize the utilization of resources, including personnel, equipment, and facilities, to achieve cost-effectiveness and operational excellence through the use of data.

   - Foster a culture of accountability, continuous improvement, and employee development.

Compliance and Quality Assurance:

   - Ensure the dealership's compliance with industry regulations, safety standards, and quality assurance protocols.

   - Implement and maintain processes that uphold the highest standards of service and professionalism.

Qualifications & Attributes

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Proven experience in a Chief Operations role for at least 7 years.
• Strong leadership skills with a track record of successfully managing and motivating teams.
• Extensive experience in a leadership role within an automotive dealership would be considered an asset.
• In-depth knowledge and experience of process re-engineering.
• Strategic thinker with the ability to develop and implement effective operational strategies.
• Excellent communication and interpersonal skills, with the ability to collaborate cross-functionally.

What We Offer

• Competitive remuneration package
• Health Insurance
• Employee referral scheme
• Weekly breakfast
• Monthly treats
• Employee discounts