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Reservations Manager
This job is closed and no longer accepting applications.
Meliá Hotels International in Malta is looking to recruit a Reservations Manager, who will be responsible for all activities relevant to Reservations including assisting with enquiries and bookings, liaising with key departments, establishing strong relationships with our clients, and displaying exceptional phone and customer service skills. This role reports to the Cluster Director of Revenue.
Responsibilities:
- Assist in reviewing pick-up trends, occupancy history and market segment development to facilitate Budget and Forecast Accuracy
- Liaising with Melia revenue services on competitor analysis, local market trends and revising hotel rates
- Cross-checking & updating all new reservations, and addressing daily cancellations and no shows
- Ensuring daily reservations and group enquiries are followed up in a timely manner
- Controlling rooms inventory including wholesale allocations and overbooking scenarios appropriately
- Mentoring and leading a small team of Reservations Agents to success
- Reconciling reservations daily commissions
- Loading and maintaining rates in Melia Guest Reservations System.
Requirements:
- Extensive experience using Opera PMS is essential
- Previous experience in a Reservations/Front Office Management or Supervisory role
- Comprehensive understanding of hotel systems
- The ability to manage time efficiently with competing deadlines
- The ability to liaise professionally in all aspects of the role, including excellent telephone and email etiquette
- Experience using the Microsoft Office suite.
Meliá Hotels International:
Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
€28,000 to €30,000 / year
Salary
Full Time
Job Type
Intermediate (1-3 years), Experienced (3 years +)
Experience Level
Hospitality & Leisure
Category
Hotels, Restaurants & Catering
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