Night Auditor

An outstanding opportunity has arisen for a Night Auditor to join our Front Office Department. Under the direction of the Night Manager, the Night Auditor will operate and ensure the hotel end-of-day closure and supervise the night shift.

Main Responsibilities:

•Conduct the night audit process and check figures, postings, and documents for accuracy;

•Verify that accurate room status counts are taken at the proper times and that the information is relayed to those concerned;

•Maintain continuous contact with Hotel Guests to ensure that any problems or guest challenges are quickly, efficiently and courteously;

•Ensure prompt, efficient and courteous reception of guests;

•Communicate and recording of complaints;

•Assist in training new staff members, coach them and monitor their performance;

•Ensure the desk is covered at all times;

•Have full awareness of the current daily status of the Hotel;

•Ensure smooth handover to the morning shift.

Requirements:

•Have previous similar experience within a 5-star hotel environment;

•Able to speak in English and another European language;

•Have excellent communication skills;

•Be able to address guests needs and demands;

•Have an eye for detail and a smart appearance;

•Be a team player;

•Flexible with working hours including nights and weekends.