An outstanding opportunity has arisen for a Night Auditor to join our Front Office Department. Under the direction of the Night Manager, the Night Auditor will operate and ensure the hotel end-of-day closure and supervise the night shift.
•Conduct the night audit process and check figures, postings, and documents for accuracy;
•Verify that accurate room status counts are taken at the proper times and that the information is relayed to those concerned;
•Maintain continuous contact with Hotel Guests to ensure that any problems or guest challenges are quickly, efficiently and courteously;
•Ensure prompt, efficient and courteous reception of guests;
•Communicate and recording of complaints;
•Assist in training new staff members, coach them and monitor their performance;
•Ensure the desk is covered at all times;
•Have full awareness of the current daily status of the Hotel;
•Ensure smooth handover to the morning shift.
•Have previous similar experience within a 5-star hotel environment;
•Able to speak in English and another European language;
•Have excellent communication skills;
•Be able to address guests needs and demands;
•Have an eye for detail and a smart appearance;
•Be a team player;
•Flexible with working hours including nights and weekends.