Entertainment Attraction Attendant (Part-Time)

Opening in 2024, at Mercury Towers are two exciting new entertainment attractions.

The Odyssey Malta features an immersive dark walk experience through Malta’s History, a unique flying theatre ride and panoramic views from the top of Malta’s tallest building.

Museum of Illusions is a World renowned brand which merges fun with mind bending interactive displays. All this within the Maltese Islands exclusively at Mercury Towers.

JOB OVERVIEW

The main purpose of the Entertainment Attraction Attendant role is to provide and create excellent guest service experience whilst maintaining a safe environment during the attraction experience.

CORE RESPONSIBILITIES

• Warmly welcoming clients and assisting them through the various phases of the experience.
• Providing clients with information about the attraction and other related products.
• Managing queues to various parts of the experience in a professional and hospitable manner.
• Take and manage bookings to the attraction.
• Operating a POS system and precisely handling various payment methods.
• Ensuring that the scheduled experience timelines are followed to avoid customer dissatisfaction whilst also maximizing the potential occupancy per scheduled experience.
• Following Standard Operating Procedures systematically.
• Strictly implementing Health and Safety Procedures and ensuring that colleagues and customers are adhering to these.
• Maintain a variety of logs, records, and files, and prepare reports related to assigned activities.    
• Ensure that your work space is equipped with all necessities for the day and all equipment required is in good working order.
• Keeping your work areas clean and tidy in accordance with company guidelines.
• Constant communication with management to ensure smooth operations.
• Assist Management with additional front of house assignments as needed.

REQUIREMENTS

• Previous experience working in the hospitality industry and/or as a security control room operator is considered as an asset

Exceptional customer service.

• Patience and clear communication. This is a unique establishment that most guests have not experienced, and you must be able to

communicate in a detailed and respectful manner.

• Must demonstrate a positive attitude and professional demeanor and appearance.

• Must be computer literate

• Ability to learn systems to maintain orderly information.

• A high level of commitment to understand and follow Standard Operating Procedures and Health and Safety Procedures with attention to detail. 

• High energy with the ability to multitask successfully.

• Availability to consistently work weekends and public holidays.

• Understanding and communicating (both verbal and written) clearly in English with the correct use of grammar.

• Fluency in a European language apart from English

• Candidate must be residing in Malta